Front Office Supervisor

2 weeks ago

Gold Coast, Queensland, Australia Sofitel Full time

**Company Description**
Located in the heart of Broadbeach, just 200m from patrolled beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel, featuring 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views, and multiple Food & Beverage outlets.

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
**Job Description** A Career that lets your passion shine**:

- Oversee daily lobby operations, ensuring seamless check-ins, check-outs, and guest interactions with Reception, Concierge and Guest Services
- Lead, train, and inspire the Front Office team, ensuring guests receive a luxury experience in every interaction
- Handle guest concerns with professionalism, resolving issues efficiently to enhance guest satisfaction
- Assist in managing room inventory, VIP arrivals, and operational procedures to optimise service and revenue
- Create and implement strategies to increase revenue through upselling and loyalty engagement
- Collaborate with departments including Housekeeping and Reservations to ensure a flawless guest experience
- Support the Assistant Front Office Manager in driving service excellence, team engagement, and operational efficiency

**Qualifications** What you will bring to the role**:

- ** Previous experience as a Front Office Supervisor in a luxury hotel** (or similar senior role)
- A passion for hospitality, guest engagement, and delivering five-star service
- Excellent personal presentation, communication and interpersonal skills
- Strong leadership and problem-solving skills with the ability to think on your feet
- Experience with hotel systems (e.g., Opera Cloud) and a strong understanding of front desk operations
- Exceptional communication skills and the ability to build rapport with guests and colleagues
- Availability to work a rotating roster, including weekends and evenings

**Additional Information** Thrive in our Sofitel Gold Coast Broadbeach community**:

- Complimentary meal on shift available via Le Café
- Employee discounts on accommodation, dining, and lifestyle with Accor hotels
- Discounted parking
- Paid birthday leave
- Personalized reward & recognition program.
- Be part of a luxury 5-star hotel offering 296 hotel rooms and suites
- Work in the heart of Broadbeach, with walking distance to beaches, restaurants and shops

**Please note that full AU working rights are required for this role.**

**Our commitment to Diversity & Inclusion**:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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