Front Office Supervisor

4 weeks ago

Gold Coast, Queensland, Australia Oaks Hotels, Resorts & Suites Full time
Overview

Oaks Mackay Rivermarque Hotel are looking for a Front Office Supervisor on a full-time basis. This is an exciting opportunity for an experienced customer service professional to join a dynamic team, with a range of excellent benefits available.

Responsibilities
  • Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
  • Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
  • Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
  • Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
  • Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.
Working Hours
  • Rotating roster from Tuesday to Saturday, alternating between AM and PM shifts
  • Scheduled within 6:00am – 10:00pm
  • Act as first point of contact for front office staff requiring after-hours assistance
Qualifications
  • Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
  • Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
  • Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations.
  • Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
  • Impeccable professional presentation, reflecting the high standards of the organisation.
  • Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.
Additional Information
  • Career Growth: Learning and development programs to boost your career.
  • Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
  • Global Perks: International accommodation discounts across our hotel brands.
  • Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
  • Experiences: Discounted entertainment and activities.
  • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
  • Generous Leave: Parental and birthday leave.
  • Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.


#J-18808-Ljbffr

  • Front Office Supervisor

    4 weeks ago

    Gold Coast, Queensland, Australia Oaks Hotels, Resorts & Suites Full time

    OverviewOaks Mackay Rivermarque Hotel are looking for a Front Office Supervisor on a full-time basis. This is an exciting opportunity for an experienced customer service professional to join a dynamic team, with a range of excellent benefits available.ResponsibilitiesLead and support the team in delivering exceptional guest experiences and ensuring a warm...

  • Front Office Supervisior

    2 weeks ago

    Gold Coast, Queensland, Australia Mariner Shores Club Ltd Full time $60,000 - $120,000 per year

    About the role We are seeking a Resort Front Office Supervisor to join our vibrant team on the stunning Gold Coast in Queensland. In this full-time role, you will be responsible for overseeing the daily operations of our resort's front office, ensuring exceptional customer service and guest satisfaction. This opportunity would suit an experienced Duty...

  • Front Office Supervisior

    4 weeks ago

    Gold Coast, Queensland, Australia at Full time

    Add expected salary to your profile for insightsAbout the roleWe are seeking a Resort Front Office Supervisor to join our vibrant team on the stunning Gold Coast in Queensland. In this full-time role, you will be responsible for overseeing the daily operations of our resort's front office, ensuring exceptional customer service and guest satisfaction. This...

  • Front Office Night Audit Supervisor

    2 weeks ago

    Gold Coast, Queensland, Australia RACV Full time $60,000 - $80,000 per year

    Permanent Full-timeGenerous employee benefits & discounts on RACV products & 10 resortsJoin a large trusted Australian brand & Victoria's largest member-based organisationGreat Things Start HereBe part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a...

  • Front Office Manager

    2 weeks ago

    Gold Coast, Queensland, Australia Minor International Full time $60,000 - $100,000 per year

    Company Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Front Office Manager

    4 weeks ago

    Gold Coast, Queensland, Australia at Full time

    Add expected salary to your profile for insightsMondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations.Join our cultural precinct of imaginative spaces that...

  • Front Office Manager

    4 weeks ago

    Gold Coast, Queensland, Australia at Full time

    Add expected salary to your profile for insightsMondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations.Join our cultural precinct of imaginative spaces that...

  • Front Office Manager

    4 weeks ago

    Gold Coast, Queensland, Australia at Full time

    Join the Team at Sovereign on the Gold CoastAt Sovereign on the Gold Coast, we're proud to deliver genuine hospitality in one of Australia's most iconic holiday destinations. For over 20 years, we've been welcoming families and holidaymakers from all over the world — creating memorable stays and warm, lasting impressions.Located just a short stroll from...

  • Front Office Manager

    4 weeks ago

    Gold Coast, Queensland, Australia 21c Museum Hotels Full time

    Overview Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike...

  • Front Office Manager

    1 week ago

    Gold Coast, Queensland, Australia Mondrian Gold Coast Full time $90,000 - $120,000 per year

    Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse...