Front Office Team Leader

2 days ago

Gold Coast, Queensland, Australia beBeeGuestExperience Full time $64,000 - $83,000

Job Overview

The Front Office Supervisor plays a pivotal role in delivering exceptional guest experiences.

This leadership position involves:

  • Leading and inspiring the front office team to achieve service excellence
  • Ensuring seamless guest arrivals and departures with professionalism and warmth
  • Overseeing daily operations to guarantee accuracy and efficiency
  • Providing support for end-of-month reporting and analysis
  • Handling guest feedback and concerns with promptness and courtesy

Requirements

  • Previous front office supervisory experience, preferably in a hotel or resort setting
  • Strong background in customer service with a positive attitude and excellent communication skills
  • Excellent time management and organizational skills
  • Ability to work independently and as part of a collaborative team
  • Flexibility to work weekends if required

Key Responsibilities

As a key member of our team, you will be responsible for:

  • Coordinating staff schedules and workflow
  • Monitoring and maintaining high standards of service quality
  • Assisting in the development and implementation of new processes and procedures

What We Offer

Our organization values its employees and offers a range of benefits, including opportunities for career growth and professional development.

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