Front Office Supervisior

4 weeks ago

Gold Coast, Queensland, Australia at Full time

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About the role

We are seeking a Resort Front Office Supervisor to join our vibrant team on the stunning Gold Coast in Queensland. In this full-time role, you will be responsible for overseeing the daily operations of our resort's front office, ensuring exceptional customer service and guest satisfaction. This opportunity would suit an experienced Duty Manager looking at wanting take the next step in your hospitality career.

What you'll be doing

Manage and lead the front office team, including scheduling, coaching and development

Oversee the check-in and check-out process, ensuring a seamless and efficient guest experience

Manager any guest escalations, support the team to maintain accurate guest records and handle all guest inquiries and requests in a timely and professional manner

Develop and implement policies and procedures to improve front office operations

Collaborate with other departments to ensure a cohesive and coordinated guest experience

Monitor and analyse front office metrics to identify areas for improvement

Contribute to the overall success of the resort by providing exceptional customer service and supporting the achievement of business goals

Working closely with the Resort Manager to maximise revenue opportunities within the resort with a strong focus on managing OTA and direct rental bookings

What we're looking for

Minimum 3-5 years of experience in a resort duty manager role or similar

Strong leadership and people management skills, with the ability to motivate and develop a team

Excellent customer service orientation and problem-solving skills

Proficient in using hotel management software and technology

Strong communication and interpersonal skills to liaise with guests, staff, and other stakeholders

Flexible and adaptable, with the ability to work in a fast-paced environment

Available to work Tuesday to Saturday but also flexible to work other days/hours if required

Relevant qualifications in hospitality management or Timeshare resort experience.

What we offer

We are committed to providing a supportive and rewarding work environment. As a valued member of our team, you can expect competitive remuneration, opportunities for career development.

About us

We are known for our commitment to exceptional guest experiences and our beautiful seaside locations. Our mission is to create unforgettable holiday memories for our guests, and we are looking for passionate individuals to join our team and help us achieve this goal.

If you are excited by the prospect of this role and want to be part of our dynamic team, we encourage you to apply now.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:Do you have customer service experience? Which of the following statements best describes your right to work in Australia? Which of the following Microsoft Office products are you experienced with? How many years' experience do you have in the hospitality & tourism industry?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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