Onboarding Manager

1 week ago

Sydney, New South Wales, Australia Radware Full time

Onboarding Manager - (2300006W)

**What will you do?**

The Onboarding manager will manage all aspects of the post-sales relationship, ensuring that customers realise business value through the onboarding and adoption of Cloud DDoS services. In addition to ensuring customer health, contact with customers running scheduled service reviews. As an Onboarding manager, you are responsible for managing a portfolio of customer accounts. You need to build a strong relationship with your customers and ensure that Cloud DDoS as a business is regularly engaged with the customer.

**Engagement framework**:

- Once handed over, you will deliver an introduction meeting with the customer and internal stakeholders to determine onboarding milestones and a high-level plan.
- Ensure customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resources.
- Reviews with scorecards linked to the customers business objectives.
- Coordinate internal resources to ensure customers business needs are met.
- Support local teams' session with the customer during incidents.
- follow up and log interactions with your customers.

**What do you need to succeed?**
- Vast experience in project management methodologies
- 5+ years' experience as a CSM or a project manager
- Networking and security background - an advantage
- 3+ years' experience with SaaS-based solutions in a 24x7 production environment - Must
- Experience with Fortune 500 customers
- Excellent presentation & Communication skills
- Able to build relationships and trust quickly
- Able to understand technology
- Strong communication written and verbal skills.
- Fluent in English
- Ability to work under high pressure according to processes and procedures
- Managed resources in a matrix organization in remote locations.

**Advantage skills**
- Active listening skills.
- Preparedness - able to ensure that all areas are considered before engaging with customers
- Demonstrate empathy - look through the eyes of others
- Self-aware, quick leaner, detail orientated
- Flexible for working off hours remotely

KY-L1

Primary Location: AU-AU-North Sydney

Work Locations: Radware Australia, Sydney Suite 707, 100 Walker Street North Sydney 2060

Job: Project Management

  • Onboarding Manager

    1 week ago

    Sydney, New South Wales, Australia Siteminder Full time

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Onboarding Experience Manager

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $110,000 - $140,000

    Onboarding Experience Manager">The onboarding experience is a critical factor in the success of our products. As the Onboarding Experience Manager, you will be responsible for managing the entire onboarding process for your book of business, from sales handover to configuration to training.You will be the first point of contact for managing all aspects of...

  • Compliance & Onboarding Manager

    2 weeks ago

    Sydney, New South Wales, Australia Hays Full time $125,000 - $130,000 per year

    Compliance & Onboarding Manager – FinTech | CBD LocationSydney CBD$125,000–$130,000 + SuperFull-Time | PermanentFinTech SectorAre you a compliance professional with a passion for customer experience and team leadership? Join a fast-growing FinTech based in the Sydney CBD as aCompliance & Onboarding Manager, where you'll lead a high-performing customer...

  • Product & Onboarding Manager

    2 weeks ago

    Sydney, New South Wales, Australia Vision Re Partners Pty Limited Full time $100,000 - $120,000 per year

    This hybrid role bridges Product Management and Client Onboarding, ensuring Vision RECap continues to meet evolving market needs while delivering an exceptional onboarding experience to clients across insurers, brokers, and commercial property owners. You will define and execute the product roadmap, coordinate cross-functional delivery, and develop...

  • Senior Onboarding Manager

    6 days ago

    Sydney, New South Wales, Australia beBeeOnboarding Full time $110,000 - $130,000

    About This RoleThis is a key position for someone who can lead the onboarding process and ensure timely and successful implementations.Key ResponsibilitiesLead strategic onboarding projects, managing and executing the process for complex customers to ensure successful adoption and value realization.Serve as an expert consultant, advising customer...

  • Business Onboarding Manager

    6 days ago

    Sydney, New South Wales, Australia beBeeOnboarding Full time $90,000 - $120,000

    Job Role: Business Onboarding ManagerAbout the JobWe are seeking a highly experienced Business Onboarding Manager to lead our loyalty program nationwide.Main Responsibilities:Deliver end-to-end onboarding and support services for multiple retailers across the country, building strong working relationships.Support account management and provide post-launch...

  • Customer Onboarding Manager

    1 week ago

    Sydney, New South Wales, Australia Safetyculture Full time

    **Customer Onboarding Manager**:- Sydney- Sales & Success - Customer Success /- Full-time Permanent /- Hybrid- SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take ownership of their safety and well-being. Our technology platform and products give...

  • Customer Onboarding Manager

    1 week ago

    Sydney, New South Wales, Australia Onset Full time

    The doors are open, are you ready to step in as designated tour guide?As the **Customer Onboarding Manager **for this customer engagement platform, you will direct your portfolio of clients across the platform's features in order for them to get the most from it.Having a technical understanding is a MUST and your project management combined with dealing with...

  • Product & Onboarding Manager

    2 weeks ago

    Sydney, New South Wales, Australia Vision RE Partners Full time $90,000 - $120,000 per year

    Build it. Launch it. Make it stick.Join Vision RECap, a leading SaaS platform transforming insurance and risk management for insurers, brokers, and commercial property owners. We deliver real-time risk intelligence, enhance data quality, and streamline insurance program placement and management.We're looking for a Product & Onboarding Manager to:Own and...

  • Onboarding Experience Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $150,000

    Customer Onboarding SpecialistWe are seeking a skilled professional to manage the onboarding process for new customers in the Asia-Pacific region.This role is ideal for someone with strong organizational skills and excellent communication abilities.The primary responsibility of this position will be to ensure a seamless customer experience during the...