Customer Onboarding Manager

2 days ago

Sydney, New South Wales, Australia Onset Full time

The doors are open, are you ready to step in as designated tour guide?

As the
**Customer Onboarding Manager **for this customer engagement platform, you will direct your portfolio of clients across the platform's features in order for them to get the most from it.

Having a technical understanding is a MUST and your project management combined with dealing with complex implementations, will allow you to effectively deliver and tailor engaging enablement, training and workshops.

This fast-paced, tech start-up is poised to deliver collaboration and career growth for those who join its ranks. You will find a community of marketers, engineers and many more, ready and willing to support and encourage you.

Working with the likes of Microsoft, PayPal, Canva and Atlassian, just some of the companies who opt to utilise this advanced Marketing and Ad-tech platform; you could be at the forefront of their onboarding experience as you help them truly understand and navigate their customer data

**What about you ?**

You have 3 or more years of experience managing mid-market or enterprise implementation projects, across multiple senior client stakeholders at a SaaS company or similar.

You have the gift of the gab, you are an influencer of the aural variety, and your intellectual curiosity is exceptional. You solve problems in your sleep, and have the organisational skills required to manage conflicting priorities.

**The Technical Stuff**
- Technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).
- Ideally, you'll have formal certifications (PMP, PMgP, Agile, Prince2 etc) and some form of familiarity with Agile methodology.
- Effectively deliver and tailor engaging enablement, training and workshops and where required, tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations.
- Design and continually improve processes and materials that enhance efficiency and customer experience during onboarding.

This is a fantastic opportunity to bring your extensive experience as a consultant, implementation expert, project manager, business analyst and client success professional and accelerate your career

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