Onboarding Experience Manager

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $150,000

Customer Onboarding Specialist

We are seeking a skilled professional to manage the onboarding process for new customers in the Asia-Pacific region.

This role is ideal for someone with strong organizational skills and excellent communication abilities.

  • The primary responsibility of this position will be to ensure a seamless customer experience during the onboarding process.
  • The successful candidate will have a proven track record of providing exceptional support to clients and driving projects forward.
  • A key aspect of this role will be to analyze and understand the business needs of our customers and develop effective solutions.
  • In addition, the ideal candidate will possess a strong understanding of the Aircall solution and best practices, allowing them to provide ongoing value and support to our customers.
  • The selected individual will also be responsible for troubleshooting issues reported by customers during the implementation process and providing timely resolutions.
  • Maintaining accurate records and tracking all projects will also be an essential part of this role.

Requirements:

  • A minimum of 2-4 years of experience in a customer-facing role, preferably in customer onboarding or implementation.
  • Strong verbal and written communication skills, with the ability to effectively communicate with customers and internal stakeholders.
  • Excellent organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • A proactive approach to problem-solving, with a focus on delivering high-quality results.
  • A passion for providing exceptional customer experiences and driving business growth.
  • Ability to adapt quickly to changing circumstances and priorities.

About Us:

We are a rapidly growing B2B startup that values innovation and teamwork. If you are looking for a challenging and rewarding career opportunity, we encourage you to apply.

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