Patient Liaison

3 days ago

Brisbane, Queensland, Australia Aushealth Full time

**Be part of a National Company with offices in QLD, SA, NT and VIC**:

- ** Join our professional and supportive team**:

- ** Great opportunity to build your career within the Health Industry**

**Who are we?**

AusHealth Hospitals represents a cultivated passion for leading billing resolutions and revenue recovery through our focus on technology and best practices for the health care industry.

AusHealth Hospitals began its journey in 1985. Since then, we have expanded to be a trusted partner to over 50 Hospital and Ambulance services nationally. Our delivery model is tailored to each individual client partnering from when a patient first presents to recovering aged debts and everything in between.

**How will you contribute?**

We are seeking for a self-motivated and pro-active individual to join our team based at our office in Bowen Hills QLD.

Managing a portfolio of business and individual accounts, you will:

- Be the first point of contact for clients and patients
- Work with patients to achieve resolutions and recover outstanding debts
- Negotiate and implement payment arrangements
- Visit patients at the hospital
- Provide exception customer service through building and maintaining effective relationships

**What will your day to day look like?**

Your responsibilities include but are not limited to the following:

- Liaising with patients, Medical Consultants, and external organisations relating to hospital fees and charges (face to face or over the phone)
- Undertaking inbound and outbound calls as well as meeting with patients at the hospital
- Following up and collecting outstanding debt from health funds, other third-party insurers, insurance companies, WorkCover and patients according to the Debt Management Policy to ensure maximum outstanding revenue is collected in a timely manner
- Assisting with the resolution of account queries for patients and Health funds
- Investigating and managing reasons for arrears including financial hardship
- Ensure all contractual requirements, Privacy and ACCC/ASIC Debt Collection Guidelines are adhered to

**What you'll bring**

To be successful in this role, you will have:

- Previous Health Fund Inpatient billing or debt recovery experience is desirable (not essential)
- Excellent customer service, communication and interpersonal skills
- Ability to work collaboratively with a muti-disciplinary team
- Ability to problem solve and negotiate
- High level of accuracy and attention to detail
- Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship
- Intermediate Microsoft Excel skills
- A second language or Certificate III in Mercantile Agents will be highly regarded

**Why you want to work for us**
- Support for your success including on-the-job training
- An attractive renumeration package
- Industry leading training and personal development
- Support to attain a certificate in Financial Services (Mercantile Agents)
- Employment Assistant Program (EAP)
- Being an integral part of assisting our Scientific Research into Cancer and Diabetes

Appointment to this role is conditional upon the provision of a National Police Check, Working with Children Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19.

**No Agencies or Agency representations thank you.

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