Patient Options Liaison Officer Team Supervisor

5 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $76,000 - $115,123
Team Leader-Patient Options Liaison Officers

About us, we're a specialist statewide hospital and health service dedicated to caring for children and young people from across Queensland and northern New South Wales.

We're committed to collaborating with all of our healthcare partners, most importantly families, to ensure we consistently deliver safe, high-quality patient and family-centred care.

A recognised leader in paediatric healthcare, education and research, we deliver a full range of clinical services, tertiary level care and health promotion programs.

We provide an integrated network of services through:

  • The Queensland Children's Hospital
  • The Child and Youth Community Health Service
  • The Child and Youth Mental Health Service

We offer partnerships with other hospital and health services and non-government organisations. Our services are provided from key locations in the Brisbane metropolitan area and work with 15 other hospital and health services as well as NGOs and charity partners in Queensland to deliver an integrated network of healthcare services and support across the state.

Your Opportunity

This position is for a Team Leader, POLOs and Revenue Control who will:

  • Supervise the CHQ Patient Option Liaison Officers & Revenue Control team, including monitoring staff workloads against KPIs and supporting them to deliver a customer-focused service.
  • Assist the Revenue Manager, Revenue Control to develop and implement effective work practices, processes, controls and systems that allow for compliant own source revenue to be captured.
  • Provide technical expertise in reviewing or responding to queries escalated to you from POLOs involving public patients that have been converted to private status where anomalies are identified.
  • Provide training and ongoing support to the POLO and Revenue Control teams to increase awareness of own source revenue initiatives including patient election processes, funding agreements and identification of all potential patient revenue.
What We Can Offer

Apart from contributing to the development of Australia's best paediatric health service, you will also benefit from a competitive remuneration package and a working environment which embraces professional development, builds capabilities and supports staff to maximise their health and wellbeing.

You'll enjoy up to 12.75% employer superannuation contribution, 5% annual leave loading, salary packaging, Employee Assistance Program, work/life balance, variety and flexibility.

  • Patient Option Liaison Officer

    5 days ago

    Brisbane, Queensland, Australia Queensland Health Full time

    Metro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population.This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and growing...

  • Patient Options Liaison Officer

    4 days ago

    Brisbane, Queensland, Australia Queensland Government Full time

    About UsChildren's Health Queensland is a specialist statewide hospital and health service dedicated to caring for children and young people from across Queensland and northern New South Wales.We are committed to collaborating with all of our healthcare partners, most importantly families, to ensure we consistently deliver safe, high-quality patient and...

  • Patient Options Liaison Officer

    1 hour ago

    Brisbane, Queensland, Australia Queensland Health Full time

    Are you passionate about outcomes for children and young people across Queensland?We're committed to providing life-changing healthcare for children and young people for a healthier tomorrow.About the Child and Youth Community Health ServicesThe Child and Youth Community Health Services (CYCHS) brings together a variety of specialist community services to...

  • Patient Option Liaison Officer

    1 hour ago

    Brisbane, Queensland, Australia Queensland Government Full time

    We are Metro South HealthWe are the major public healthcare provider for Brisbane's south side, Logan, Redlands and the Scenic Rim. We operate five major hospitals and a range of community, specialty and state-wide healthcare services. We are renowned for teaching and research excellence.We are truly dedicated people who care about our community. We come to...

  • Team Leader-Patient Options Liaison Officers

    5 days ago

    Brisbane, Queensland, Australia Queensland Government Full time

    About UsChildren's Health Queensland is a specialist statewide hospital and health service dedicated to caring for children and young people from across Queensland and northern New South Wales.We are committed to collaborating with all of our healthcare partners, most importantly families, to ensure we consistently deliver safe, high-quality patient and...

  • Patient Option Liaison Officer

    7 days ago

    Brisbane, Queensland, Australia Queensland Government Full time $80,000 - $120,000 per year

    **About the role To provide a highly customer focused coordination role aimed at developing, implementing and maintaining processes that enable all patients (both public and private) to make an informed choice regarding patient election. In addition to this, this position is to assist with the identification of Medicare Ineligible and Compensable occasions...

  • Healthcare Patient Liaison Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeePatient Liaison Full time $60,000 - $75,000

    We are seeking a self-motivated and proactive professional to join our team at a leading Australian health and wellbeing charity.Take your career to the next level in a dynamic and supportive environment where you will be valued and empowered to make a difference.About the Role:Job Description:This is an opportunity to work with patients and families,...

  • Patient Liaison Officer

    5 days ago

    Brisbane, Queensland, Australia beBeePatientCare Full time $100,000 - $120,000

    Improve Patient Care and ExperienceWe are seeking a highly skilled professional to provide a high-quality, coordinated and customer-focused liaison and option management service to patients and staff.Collaborate with healthcare professionals to enhance patient care and experience.Provide a coordinated and customer-focused liaison and option management...

  • Patient Options Liaison Officer

    5 days ago

    Brisbane, Queensland, Australia Queensland Government Full time

    Sunshine Coast Hospital and Health Service (SCHHS) is in southeast Queensland and extends through the coastal and hinterland areas from Caloundra in the south and Gympie in the north.The SCHHS is a values-based organisation. We are committed to the maintenance of a culture in which we treat our colleagues with respect as we do our patients, consumers and the...

  • Patient Financial Liaison

    5 days ago

    Brisbane, Queensland, Australia Mater Group Full time

    **Job no**: 501502**Work type**: Permanent**Location**: South Brisbane**Categories**: AdministrationMater Private Hospital is currently seeking an experienced** Patient Financial Liaison Officer **to join our Inpatient Finance Team at our South Brisbane campus.The position is permanent full time Monday - Friday, with hours ranging from 700 - 1800 on a...