Client Service Manager

Posting Description:

- You will be joining a high performing team with excellent growth opportunities
- Position will be based in Brisbane, Queensland
- Flexible working arrangements available

**Client Services Manager**

We are seeking a Client Service Manager within the Brisbane region to join our National Small Business team who support the retention and growth for Australia's Small Businesses and clients through a new digital experience within Aon.

The Client Service Manager will be responsible for managing and leading a team of Business Insurance Consultants. The team are responsible for renewing, retaining and growing our client base.

In this role, the Client Service Manager will ensure communication on Aon strategy, team goals and individual KPIs, whilst supporting the digital transformation, development and training of colleagues and ensure quality standards are met. They will inspire confidence and commitment across the team and create a supportive team culture. They ensure retention of our people through honest and genuine conversations and regular feedback.

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**
- Ensuring all client needs are identified and met by taking a pro-active approach to all aspects of account retention and service delivery through the adoption and utilisation of our digital systems and platforms
- Collaborating with various Aon team / business leaders regarding best practice and product delivery
- Providing technical support to the team, training on products, and assist with the development of new products, systems and processes where applicable
- Working with multiple stakeholders across the business as we adopt multiple business change projects impacting the NSB team such as, but not limited to: DEFIGO - ACL and introduction of Sunrise.
- Ensures colleague portfolio allocation is reviewed and actioned quarterly in advance
- Contribute to the development and execution of National small business strategies
- Driving new business initiatives and growth strategies across your client servicing team
- Support and coach colleagues in managing a diverse portfolio of clients across various industries

**Skills and experience that will lead to success**

This position will suit someone with the following experience:

- Exceptional leadership skills
- Strong presentation, negotiation and influencing skills
- Client Services/Sales mentality and ability to make a connection with clients (Sales)
- Insurance industry experience
- Tier 1 Qualification
- Experience in building retention & growth
- Be a strong people leader
- Analyze information and data, to find opportunities and prioritize

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

**#Aoncareers