Client Services Manager

3 weeks ago

Brisbane, Queensland, Australia Resolution Digital Full time
Overview

Join to apply for the Client Services Manager role at Resolution Digital.

Direct message the job poster from Resolution Digital.

Why us?

We are Resolution. An award winning, full service digital agency that delivers remarkable results. Our mission is simple, to push the boundaries of digital to deliver Remarkable Digital Experiences & Results for our Clients.

Your role

As our Client Services Manager you play a pivotal role in managing and nurturing client relationships while ensuring seamless delivery of projects and services. For our smaller accounts, you will act as the primary client lead, owning delivery and performance end to end. On larger accounts, you will collaborate with senior strategic leads and specialist team members on larger accounts.

You will work across long standing clients and some brand new client wins, across various industries including travel, education and not for profit.

Your Responsibilities
  • Act as the day-to-day contact for assigned client accounts, ensuring clear communication, timely responses, and strong relationship management.
  • Monitor client health by tracking delivery quality, usage of services, satisfaction signals, and commercial performance, escalating risks or concerns early.
  • Drive the adoption of agile methodologies and foster a culture of experimentation and continuous improvement.
  • Prepare initial recommendations, optimisation ideas, or upsell opportunities based on client needs, supporting the team in developing proposals and growth strategies.
  • Collaborate with cross-functional teams to define and implement key performance indicators (KPIs) to measure the success of digital innovation initiatives.
  • Monitor and analyse data to evaluate the effectiveness of digital innovation projects and make data-driven recommendations for improvements.
Your Expertise
  • 4 years of experience in client services, account management, or digital consulting within an agency or professional services environment.
  • Proven track record of managing digital client retainers, across Design/Dev/QA/CRO
  • Proven ability to manage client relationships, with strong interpersonal and communication skills to build trust and handle both day-to-day interactions and senior stakeholder conversations.
  • Solid project coordination skills with experience delivering digital campaigns, platforms, or ongoing services across channels such as SEO, CRO, media, or development.
  • Experience with collaboration and project management platforms like Monday.com, Miro, Jira
Additional Information

Resolution Digital is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply. We do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Marketing and Project Management
  • Industries: Advertising Services
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