
Client Services Manager
3 weeks ago
80,000 – $90,000 per year + Bonusses + Super
About the role
As the Client Services Manager (CSM) at Mortgage Box, you will play a pivotal role in providing exceptional customer service and support to our valued clients. This full-time position is based in our Murarrie, Queensland office .
What you'll be doing
Manage the end-to-end loan process—valuation, pricing, lodgment, and settlement monitoring
Act as the primary point of contact for lenders and clients throughout the lending journey
Anticipate and solve issues or delays proactively
Collaborate with the onboarding officer to ensure smooth client handovers
Fostering a positive, customer-centric culture within the client services team
What we're looking for
You bring at least 2 years of experience as a Client Services Manager or Client Associate in residential lending
You have a solid grasp of loan structures, valuations, pricing, and credit policy
You've managed loan files solo—from submission to settlement
You're solution-oriented, well-organized, and excel in fast-paced environments
You're professional with client-first communication skills
Proficiency in mortgage CRM systems and Microsoft Office. Preferably MyCRM and AOL.
What we offer
At Mortgage Box, we are committed to providing a supportive and rewarding work environment. In addition to a competitive salary, you will enjoy a range of benefits, including :
Opportunities for professional development and career growth
Flexible work arrangements to support work-life balance
Team-building and social events to foster a collaborative culture
About us
Mortgage Box is a leading Mortgage Broking firm, dedicated to helping our clients achieve their financial goals. You also have the opportunity to work alongside our Financial Planning business. With a strong focus on customer service and innovation, we have established a reputation for excellence in the industry. Joining our team, you'll be part of an organisation that values its people, fosters a supportive and inclusive culture, and is committed to making a positive impact in the communities we serve.
Apply now for this exciting opportunity to be the Client Services Manager at Mortgage Box.
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Your application will include the following questions : Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a client services manager?
What can I earn as a Client Services Manager
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