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Ihg Front Office Supervisor
3 weeks ago
Experienced IHG and Opera (PMS) system operator
We seek an experienced IHG and Opera (PMS) competent leader to join Crowne Plaza Alice Springs Lasseters, Iris team, a dynamic, progressive, confident team.
The Front Office Supervisor ensures the efficient and profitable operation of the hotel reception.
Develop and maintain IHG service procedures and standards to always ensure guest satisfaction and profitability for the business.Current legal working status for AustraliaI have these skills:To look and listen to understandOptimism/open-mindednessEagerness to learnInclination to assistIntegrityPositive communication - verbal and non-verbalWHAT - Experience and competency I haveI have an IHG accreditation, hospitality qualification or equivalentI have extensive experience in Opera property management systemExperience in a management or supervisory role in the Hotel / Accommodation industryI have experience in IHG front office administrationFinancial competency skillsI demonstrate strong MYOB, Word and Excel competenciesAbility to build, maintain and strengthen existing customer and staff relationshipsWHY - I do what you doI am passionate, highly organised with strong collaboration skillsI understand I am an integral part of the bigger picture and it is expected for me to work closely with the Hotel manager, front office manager, accountants and hotel staffHOW - I do what you doUphold and maintain IHG Standards and complete all relevant IHG trainingsProvide efficient front office operations leadership during shift hoursCo-ordinate Front Office activities of hotel and resolve problems arising from guests challenges, reservation and room assignment activities including unusual requests and inquiriesAssign duties and shifts to workers and observe performances to ensure adherence to hotel policies and established operating proceduresGreet VIP guests and implement and maintain ongoing building of customer relationships with Hotel, with guest letters and VIP programLead the training of Front Office personnelDevelop and maintain service procedures and standards to ensure guest satisfaction at all timesResponsible for ensuring the smooth and efficient operations of the front officeEnsure the complete safety and security of all guests, employees and hotel propertyPossess full knowledge of room rates, packages, discounts and associated proceduresCheck that reservation details for in-house guests are recorded correctlyInspect guests rooms, public access areas, and outside grounds for cleanliness and appearance (follow up when appropriate with maintenance and housekeeping departments)Follow and ensure appropriate Occupational Health and Safety practiceReport and follow up on maintenance issuesAssist with compiling data, statistics and trend information to be used in market analysis and forecastAttend O H & S Committee meetingsWe Value - Our Team - Our PeopleWe offer you:Flexible working arrangements to support work-life balanceStaff benefits, health club, 25% discount on food and beverages across Lasseters OperationsMeals provided while you are on eligible shiftsUniforms are provided and launderedProfessional development, training, and career advancementIHG Employee Benefit Programme MembershipStaff & Family social eventsPotential discounted staff accommodation settling in period($66,000 to $85,000 depending on qualifications, skills set)Subscribe to the Lasseters Job Alert to receive an email when your preferred job becomes available.
