Front Desk Representative

3 days ago

Alice Springs, Northern Territory, Australia beBeeCustomerService Full time $62,000 - $83,000
Job Description

We are seeking a professional Guest Service Agent to provide exceptional service to our guests. As a key member of the Front Office Team, you will be responsible for ensuring that every guest has a memorable and enjoyable stay with us.

Your main responsibilities will include:

  • Providing personalized service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
  • Ensuring that all aspects of the guest experience are met, from check-in to check-out, including room allocation, key collection, and departure procedures.
  • Communicating effectively with other departments, such as Housekeeping, Food and Beverage, and Engineering, to ensure seamless service delivery.
  • Managing cash transactions, credit card payments, and foreign currencies, adhering to hotel policies and procedures.
  • Maintaining accurate records and reports, using property management systems and front office equipment.
Required Skills and Qualifications

To succeed in this role, you should possess the following skills and qualifications:

  • A positive attitude, excellent communication skills, and a commitment to delivering high-quality customer service.
  • Previous experience in a customer-focused industry, preferably in hospitality or a related field.
  • Calm, efficient, and organized, with great attention to detail and ability to multitask.
  • Ability to work well under pressure, prioritize tasks, and maintain a professional demeanor in a fast-paced environment.
  • Proficiency in IT, including property management systems, email, and other software applications.
Benefits

As a valued member of our team, you can expect a range of benefits, including:

  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • Competitive salary and benefits package, including annual leave, sick leave, and public holidays.
  • The opportunity to work with a dynamic and supportive team, dedicated to delivering exceptional guest experiences.
  • A chance to contribute to the success of a leading hospitality brand, shaping the future of our industry.
What it's like to work for Hilton

Hilton is a global hospitality company, renowned for its exceptional service standards and commitment to excellence. We pride ourselves on creating remarkable hospitality experiences for our guests, and we're looking for talented individuals to join our team.

As a Hilton employee, you'll have the opportunity to work with a diverse range of people, develop new skills, and advance your career in a dynamic and supportive environment.

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