Front Office Ambassador

1 week ago

Alice Springs, Northern Territory, Australia beBeeCustomerCentricity Full time $42,000 - $54,000
Job Overview

We are part of a hotel network that values its employees and offers many opportunities for growth and advancement. Our goal is to create a positive and memorable experience for our customers, colleagues, and the environment.

As a key member of our front office team, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment.

Key Responsibilities
  • Foster positive interactions with guests and colleagues alike, embodying the principles of exceptional customer service.
  • Support team members, promoting trust and empowerment through effective communication and collaboration.
  • Provide respectful and sensitive service to guests from diverse cultural backgrounds, responding promptly to their queries and addressing their requests in a positive manner.
  • Manage guest accounts accurately and efficiently, ensuring seamless transactions and maintaining high levels of customer satisfaction.
  • Take bookings, provide helpful information, and enter reservations, utilizing your strong organizational and time management skills to meet deadlines and exceed expectations.
Requirements
  • Prior front office reception experience is highly desirable, but not essential as we provide comprehensive training to all new staff members.
  • Professional telephone skills and excellent customer service expertise are crucial for success in this role.
  • Strong communication, interpersonal, and time management skills are also essential for delivering exceptional results.
  • A friendly and positive attitude, with a willingness to work as part of a team, is vital for achieving our goals and exceeding customer expectations.
What We Offer

As a valued member of our team, you can expect a range of benefits, including opportunities for growth and development, competitive remuneration, and a positive and supportive work environment.

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