Unified Communication Specialist

Following an internal promotion, we are looking for a Unified Communications (UC) Specialist to join our high-performing team at our Sydney head office. In this role you will serve as a key Subject Matter Expert in the UC technology stack, working on multiple projects & key BAU support activities. You will draw on your exceptional customer service & troubleshooting skills to support with business in Level 2 / 3 support issues within the UC domain.

**Top Role Accountabilities**:

- Acts as trusted advisor for Unified Communications technologies
- Build, configuration, maintenance & troubleshooting of the banks Unified Communication & Collaboration Services including:

- MS Teams Voice systems
- Genesys Contact Centre
- Video Conference & Audio-Visual systems (Polycom & Microsoft Teams)
- Teleconference & audio conference systems
- Trading Systems (Unigy & Verint)
- Session Border Controllers (Voice Security Gateways)
- PABX Voice systems
- Physical handset & Softphones
- Branch communication & telephony network infrastructure
- Physical handset & Softphones
- ASC recording system
- Lead & participate in projects Including the research & testing provisioning of new technology where required
- Collaborate in sprints & daily stand-ups, tackle blockers & deliver project tasks
- Liaise with external vendors as required
- Provide regular review, analysis & reporting of system availability
- Create & maintain technical documentation for new installations & systems changes

**To be successful you will have**:

- Minimum of 7 years' experience in a Voice / Unified Communications / System Administration role
- Experience supporting MS Teams Voice & PABX systems
- Experience in the administration & configuration of Contact Centre systems with Genesys Contact Centre knowledge preferred
- Experience with telephony infrastructure including AudioCodes SBCs
- Experience supporting voice recording platforms
- Advanced troubleshooting skills & experience
- Experience supporting trade floor environments
- Sound technical documentation skills
- An understanding of ITIL frameworks & principles & change processes
- An understanding of Project Management methodologies such as Prince 2 or Agile/Scrum
- Excellent communication skills with a strong customer focus
- Willing & able to be on call when required

**Our Values**

Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, "Client Driven", "Responsible", "Professional" & "Cooperative" make it a great place to work. We welcome applicants from diverse backgrounds.

**What we're proud to offer you**:
**Wellbeing leave**. These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives

**Education Assistance Program**. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development.

**Parental Leave** that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)

**Bonus and Additional Leave**. We realise sometimes 4 weeks Annual Leave isn't enough At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave

**Extra Insurance**. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance

**Rabo Workplace Giving program**. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners

**Rabobank is not accepting submissions from recruitment agencies for this role.**

**Applicants must hold valid work rights for this role