Unified Communication Specialist

1 week ago

Sydney, New South Wales, Australia Rabobank Australia Full time

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Following an internal promotion, we are looking for a Unified Communications (UC) Specialist to join our high-performing team at our Sydney head office. In this role you will serve as a key Subject Matter Expert in the UC technology stack, working on multiple projects & key BAU support activities. You will draw on your exceptional customer service & troubleshooting skills to support with business in Level 2 / 3 support issues within the UC domain.

Top Role Accountabilities:

  • Acts as trusted advisor for Unified Communications technologies
  • Build, configuration, maintenance & troubleshooting of the banks Unified Communication & Collaboration Services including:
    • MS Teams Voice systems
    • Genesys Contact Centre
    • Video Conference & Audio-Visual systems (Polycom & Microsoft Teams)
    • Teleconference & audio conference systems
    • Trading Systems (Unigy & Verint)
    • Session Border Controllers (Voice Security Gateways)
    • PABX Voice systems
    • Physical handset & Softphones
    • Branch communication & telephony network infrastructure
    • Physical handset & Softphones
    • ASC recording system
  • Lead & participate in projects Including the research & testing provisioning of new technology where required
  • Collaborate in sprints & daily stand-ups, tackle blockers & deliver project tasks
  • Liaise with external vendors as required
  • Provide regular review, analysis & reporting of system availability
  • Create & maintain technical documentation for new installations & systems changes
To be successful you will have:
  • Minimum of 7 years' experience in a Voice / Unified Communications / System Administration role
  • Experience supporting MS Teams Voice & PABX systems
  • Experience in the administration & configuration of Contact Centre systems with Genesys Contact Centre knowledge preferred
  • Experience with telephony infrastructure including AudioCodes SBCs
  • Experience supporting voice recording platforms
  • Advanced troubleshooting skills & experience
  • Experience supporting trade floor environments
  • Sound technical documentation skills
  • An understanding of ITIL frameworks & principles & change processes
  • An understanding of Project Management methodologies such as Prince 2 or Agile/Scrum
  • Excellent communication skills with a strong customer focus
  • Willing & able to be on call when required

Our Values

Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, "Client Driven", "Responsible", "Professional" & "Cooperative" make it a great place to work. We welcome applicants from diverse backgrounds.

What we're proud to offer you:

Rabo@Anywhere is our hybrid way of working at Rabobank & for Australia, that means we have a blend of time working between the office & home

Wellbeing leave. These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives

Education Assistance Program. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development.

Parental Leave that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)

Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave

Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance

Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners

Rabobank is not accepting submissions from recruitment agencies for this role.

Applicants must hold valid work rights for this roleSeniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionMarketing, Public Relations, and Writing/Editing
  • IndustriesBanking

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