Guest Experience Manager

3 days ago

Melbourne, Victoria, Australia Sofitel Full time

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Guest Experience Manager (Duty Manger)
role at
Sofitel
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Guest Experience Manager (Duty Manger)
role at
Sofitel
Company Description
Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city's thriving arts and entertainment scene.
Company Description
Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city's thriving arts and entertainment scene.
PROPERTY DETAILS
5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
363 rooms with breathtaking views over Melbourne
Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35
Job Description
A unique opportunity exists for an experienced hospitality professional with exceptional guest focus to be a Guest Experience Manager.
Working within our Front Office team you will establish standards, expectations and metrics to ensure the team and operation perform at the highest level to exceed the expectations of the guest.
You will guide and mentor the Front Office team to ensure total guest satisfaction
Target profitability for the business whilst maintaining high standards
Create and maintain business reports reflecting operational movement
Ensure that strategies, policies, standard operating procedures and practices are formulated and ensure that effective conflict resolution enables meeting financial and service quality targets
Qualifications
Previous experience working in a luxury environment is necessary at a Supervisor or Management level
A passion for interacting with people and a desire to go above and beyond to assist our guests.
Proven experience in managing a team.
Opera knowledge
Willingness to work shifts, weekends and public holidays as part of the job role
Have a valid Responsible Service of Alcohol certificate
Additional Information
Benefits And Perks
Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.
We Offer Our Heartists
Build a career with the largest hotel group in the Pacific
Central accessible location in Melbourne's CBD
Laundered uniforms
Complimentary hotel stay package for your work anniversary
Worldwide employee and family and friends benefits at Accor Hotels
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Temporary
Job function
Job function
Management and Manufacturing
Industries
Hospitality
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