Guest Experience Manager

22 hours ago

Melbourne, Victoria, Australia beBeeService Full time $92,000 - $124,000
Guest Experience Manager

We are seeking a highly skilled Guest Experience Manager to lead our front office operations and deliver exceptional customer service. This full-time role will be responsible for ensuring seamless check-in/check-out processes, responding promptly to guest inquiries, and maintaining consistently high service standards.

The successful candidate will have strong leadership and interpersonal skills, with the ability to motivate teams, lead by example, and manage staff rosters, leave planning, and training initiatives in accordance with company policies.

This is an excellent opportunity for a motivated and customer-focused individual to join our team and contribute to delivering outstanding results.

  1. Job Summary:
  2. Lead front office operations to ensure seamless check-in/check-out processes, respond promptly to guest inquiries, and maintain consistently high service standards.
  3. Develop and implement strategies to enhance guest satisfaction, loyalty, and retention.
  4. Manage staff rosters, leave planning, and training initiatives in accordance with company policies.
  5. Maintain open communication channels with guests, team members, and other departments to ensure smooth operation of the front office.

Key Responsibilities:

  • Guest Services: Provide exceptional customer service to guests, respond promptly to inquiries, and resolve issues efficiently.
  • Team Leadership: Develop and lead a high-performing team, providing guidance, coaching, and feedback to achieve exceptional results.
  • Operational Management: Manage front office operations, including scheduling, inventory management, and cash handling.
  • Communication: Maintain open communication channels with guests, team members, and other departments to ensure smooth operation of the front office.

What We Offer:

  1. Competitive Salary and Benefits Package.
  2. Ongoing Training and Development Opportunities.
  3. A Dynamic and Supportive Work Environment.
  4. Recognition and Rewards for Outstanding Performance.

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