Guest Experience Manager

2 weeks ago

Melbourne, Victoria, Australia Hepburn Wellness Full time

**VIC, Hepburn Bathhouse & Spa - Daylesford 3460**
- Opportunity to lead a luxury, award winning wellness properties
- Great opportunity with a growing and entrepreneurial organisation
- Full time position to manage Guest Experience

The Hepburn Bathhouse & Spa is an iconic tourist destination and award winning spa located in the heart of Australia's Spa Capital nestled in the Hepburn Mineral Springs Reserve near Daylesford 90 minutes from Melbourne.

**The Role**

This is an exciting time for Hepburn Wellness as we look to appoint a suitably qualified and experienced **Guest Experience Manager**to build and lead a passionate and engaged guest experience team.

As the Guest Experience Manager you will be a strong people leader who will be responsible for the overall operations with direct responsibility for our guests journey. You will deliver and drive exceptional customer service and a culture of innovation.

This is a senior management position with broad responsibility. Your duties will include:

- Directing staffing requirements, plan and assign work, and assist in the establishment of performance and development goals for team members
- Meet monthly guest visit and facility utilisation targets and associated KPI's
- Managing and ensuring that all daily audit tasks are completed and any discrepancies have been followed
- Providing efficient, friendly and professional services to all guests to ensure that guests have a pleasant stay
- Responsibility for handling, analysing and resolving any guest complaints promptly
- Provide induction and staff training as required
- Assist in the recruitment and interviewing of staff to ensure they have the appropriate skills or have potential through training, and have a natural inclination towards customer-focused service
- Promote teamwork and quality service through regular and daily communication and coordination with other departments
- Liaise with guests and provide local tourism information

Qualifications / skills
- Energetic, innovative and inclusive leadership style
- Current Senior First Aid Certificate
- Current CPR Certificate
- Valid Working With Children Check
- National Police Check clearance
- Driven to success with friendly can do attitude
- Availability to work evenings and some weekends is essential

**About You**

You will have a proven track record in managing and coaching a team. Experience in driving a customer centric approach to the provision of programmes and services is essential, while establishing and maintaining strong relationships with key stakeholders will be second nature.

**The Company**

The Hepburn Wellness Properties consist of the **Hepburn Bathhouse & Spa, Hepburn Spa Retreat**and** Hepburn Pavilion**. We are proudly part of the Belgravia Health and Leisure Group (BHLG) which is the fastest growing leisure organisation in Australia.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

  • Guest Experience Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeExperience Full time $80,000 - $180,000

    Guest Experience Manager We are seeking an exceptional Guest Experience Manager to lead a passionate and engaged guest experience team. The role will be responsible for delivering exceptional experiences to all current and prospective guests.The successful candidate will have the opportunity to drive subscription membership results across all programs...

  • Guest Experience Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeGuest Full time $65,000 - $85,000

    Job Title: Guest Management Team - CoordinatorWe are seeking a dynamic professional to join our team in supporting our Events Producer in ticketing, invitations, seating and guest check-in for major Awards events.The role will contribute to delivering seamless event experiences and ensuring guests have a positive experience.The position is based in South...

  • Manager of Guest Experiences

    2 weeks ago

    Melbourne, Victoria, Australia beBeeGuestExperience Full time $80,700 - $98,700

    Job OpportunityThe Assistant Manager, Guest Experience role is pivotal in delivering exceptional store experiences every day.Key ResponsibilitiesEstablish a positive and inclusive team atmosphere by embracing individuality to foster a supportive environment for all team members.Proactively lead from the floor to identify and address business needs, team...

  • Guest Experience Manager

    2 weeks ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    **Job Number** 24016691**Job Category** Rooms & Guest Services Operations**Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**JOB SUMMARY**Serves as the property Manager on Duty and oversees all...

  • Guest Experience Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeService Full time $92,000 - $124,000

    Guest Experience ManagerWe are seeking a highly skilled Guest Experience Manager to lead our front office operations and deliver exceptional customer service. This full-time role will be responsible for ensuring seamless check-in/check-out processes, responding promptly to guest inquiries, and maintaining consistently high service standards.The successful...

  • Manager of Guest Experience

    2 weeks ago

    Melbourne, Victoria, Australia beBeeHospitality Full time $35,000 - $50,000

    Guest Service ManagerWe are seeking a highly skilled Guest Service Manager to join our team. As a key member of our hotel operations, you will be responsible for ensuring that all guests receive prompt attention and personal recognition throughout the hotel.Your role will involve supervising, directing, and supporting the reception team with their daily...

  • Guest Experience Manager

    2 weeks ago

    Melbourne, Victoria, Australia Marriott Hotels Resorts Full time

    **Job Description**:**Job Number** 23126548**Job Category** Rooms & Guest Services Operations**Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** ManagementMarriott Hotels creates moments that empower guests to...

  • Guest Experience Manager

    7 days ago

    Melbourne, Victoria, Australia Sofitel Full time

    Company DescriptionSofitel Melbourne On Collins is one of Melbourne's premier luxury hotels. Part of the Accor group, Sofitel Melbourne is known for its beautiful recently refurbished rooms, its superb Atrium Bar and its delectable No35 restaurant. We support our employees to develop and grow through regular and ongoing training, internal promotion...

  • Guest Experience Manager

    1 week ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    **Additional Information****Job Number**25018491**Job Category**Rooms & Guest Services Operations**Location**The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000**Schedule**Full Time**Located Remotely?**N**Position Type** ManagementAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our...

  • Guest Experience Manager

    7 days ago

    Melbourne, Victoria, Australia Sofitel Melbourne On Collins Full time

    About the businessAt Sofitel Melbourne On Collins we are obsessed with blending our French heritage with our local culture to create unforgettable experiences for our guests. We are Melbourne's iconic 'Hotel for the Arts'. Everything we do, we do to make sure our people feel welcome and valued.About the roleReporting to the Front Office Manager, the Hotel...