Guest Experience Manager

4 days ago


Melbourne, Victoria, Australia beBeeGuest Full time $65,000 - $85,000
Job Title: Guest Management Team - Coordinator

We are seeking a dynamic professional to join our team in supporting our Events Producer in ticketing, invitations, seating and guest check-in for major Awards events.

  • The role will contribute to delivering seamless event experiences and ensuring guests have a positive experience.

The position is based in South Melbourne office in Victoria, with openness to remote or flexible work arrangements where appropriate.

Key Responsibilities:
  • Supervise research across the guest list as needed
  • Field guest queries via email and phone
  • Liaise with agents and management companies regarding clients and talent
  • Maintain filing systems and update guest lists
  • Promote ticket sales through internal channels
  • Update ticketing platforms as required
  • Draft seating plans and attend AACTA Awards WIP meetings
  • Recruit and manage volunteers including on-the-ground training
  • Report on guest attendance data and consolidate feedback
Requirements:
  • Experience in events and customer service
  • Strong written and verbal communication skills
  • Excellent attention to detail and ability to work under pressure
  • Professional and confident communication with contacts
  • Experience using Google Suite and Microsoft Office
  • Tertiary degree (or studying) or demonstrated experience in communications, event management or similar field
Benefits:
  • Opportunity to work with a collaborative team
  • Chance to develop skills and experience in events and guest management
  • Flexible work arrangements available


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