Manager of Guest Experiences

2 weeks ago

Melbourne, Victoria, Australia beBeeGuestExperience Full time $80,700 - $98,700
Job Opportunity

The Assistant Manager, Guest Experience role is pivotal in delivering exceptional store experiences every day.

Key Responsibilities
  • Establish a positive and inclusive team atmosphere by embracing individuality to foster a supportive environment for all team members.
  • Proactively lead from the floor to identify and address business needs, team requirements, and guest expectations.
  • Directly engage with team members to help them understand their role in achieving store success and contributing to lululemon's overall goals.
  • Implement the Store Manager's vision for the store and communicate it effectively to team members using your independent judgment.
  • Oversee the hiring process, including recruitment, selection, and onboarding, to build a diverse and skilled team that drives key results and performance.
  • Provide comprehensive training and coaching to team members, addressing development areas and sourcing relevant solutions, including leveraging existing programs and initiatives.
  • Lead performance management activities, including regular feedback and continuous check-ins, facilitating team recognition and rewards, managing performance documentation, and addressing performance concerns, including offboarding when necessary.
  • Lead an exceptional guest experience on the floor, assessing the level of guest engagement and technical product knowledge and collaborating with team members to maintain daily store operations.
  • Address guest feedback and issues, including guest escalations and urgent requests, ensuring guests receive a satisfactory resolution.
  • Monitor and compare performance metrics against goals to assess and close gaps in guest experience.
  • Manage sell-through by monitoring product levels, ensuring accuracy of inventory counts, managing shrinkage, and organizing product deliveries in line with visual merchandising strategy.
  • Actively monitor product levels and organize efficient inventory receiving and processing to sustain operational excellence.

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