Apac Tam Lead

5 days ago

Sydney, New South Wales, Australia Broadcom Full time

Please Note:
**Job Description**:
Customer
- Take ownership for all aspects of the customer experience, ensuring high levels of customer satisfaction, high levels of renewals.
- Lead and own the development and delivery of Customer Insight reporting for the Geography.
- Lead the delivery of TAM events across the Geography, from TAM Customer Days to TAM Customer Roundtables. Continually review customer satisfaction with our events and ensure we continually evolve TAM customer events to add increasing value to our customers.

People
- Own the training plan for the organisation, ensuring skills are being developed in line with the organization strategy.
- Ensure the team have the tools at their disposal to be effective in front of the customer, continually work with corporate teams to drive ongoing improvements and efficiencies.

Strategy
- Work with the Global Leadership team and PS Geography Leadership to agree the strategic plan, objectives and measures of success.
- Own the strategic plan for the Geography, ensuring we are executing on the strategic plan and driving meaningful change at every level of the TAM organisation.
- Ensure the execution of the strategic plan is meeting the objectives.
- Manage the adoption of key technologies, ensuring customers are seeing tangible business value and are satisfied with VMware technology.
- Act as ambassador for VMware and the VMware TAM program.

Operational
- Inspire a team to advise our customers and act as an advocate to help our customers build and execute impactful plans that deliver highly successful business outcomes, resulting in customer loyalty, increased adoption of VMware solutions and maintaining a high NPS.
- Lead the team in execution of customer deliverables to ensure we are executing in line with our commitments.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

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