Team Lead

2 weeks ago

Sydney, New South Wales, Australia Deliverect Group Full time

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions.
We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere.
Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.Department Focus:The Implementation & Consultation team at Deliverect is a dedicated group of seasoned professionals committed to driving unparalleled success for enterprise businesses.
Leveraging a deep understanding of large-scale needs, we craft seamless technical integration plans that streamline processes, reduce errors, and elevate operational efficiency, directly contributing to our clients' ambitious business goals.
Our holistic approach encompasses expert project management, technical proficiency, and continuous improvement, ensuring quality and mitigating risks while we collaborate closely with customers to tailor our services to their unique requirements.
We provide ongoing support and customization to maximize their platform benefits and achieve significant gains in customer satisfaction and ROI.Your Impact:As the Team Lead - Consulting & Implementation, APAC, you will be pivotal in building and managing a high-performing technical delivery team in the APAC region.
Your leadership will be crucial in ensuring seamless, high-quality implementations for our enterprise clients, setting the standard for future engagements and contributing directly to the region's strategic objectives.
Through strong communication and collaboration, you will empower your team to provide an exceptional customer experience, ultimately driving client success and supporting Deliverect's continued growth in a dynamic market.This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Sydney office and 2 days from the comfort of your home.What You Will Do: Lead from the front, playing both coach and player on all Enterprise accounts to set the bar for future engagements.Handle complex implementation processes with your team, keeping a close eye on specified KPIs and ensuring an exceptional customer experience.Lead and own the hiring for the region, including TAMs, Support, and other team members as the office grows.Manage team KPIs, drive team growth and knowledge

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