Customer Relationship Specialist

3 weeks ago


Perth, Western Australia BOQ Group Full time

About The RoleDo you have a passion for customer service and want to work with a driven, supportive and fun team?At the BOQ Group, we believe in the power and potential of people.We are excited to grow our team and offer the right candidate an exciting career in banking.If you're ready to jump in with both feet, then we want to hear from youThe purpose of this position is to provide outstanding customer service, by identifying and supporting customers to explore their current and future financial needs, provision relevant financial products and services and facilitate referrals to specialist teams where required.The role works closely with the Branch Manager, by developing customer relationships through regular contact, proactive lead management, seeking opportunities for referrals, executing customer loan maintenance needs and coaching Customer Service Officers.About YouAs an experienced Customer Relationship Specialist, you will be a passionate and high-performing operator who consistently delivers an outstanding customer experience.You will demonstrate excellent customer service experience, preferably from the banking industry, and exposure to consumer lending would be advantageous.Your drive to build long-lasting relationships and create positive customer experiences will set you apart.You will be a key contributor to a collaborative team environment, always willing to go above and beyond for your customers and colleagues.Your personalized approach to every customer interaction, combined with a "can do" attitude, will ensure success in all aspects of your role.Additionally, you will have the ability to learn and confidently use a number of technical financial systems.Your excellent written and verbal communication skills, along with strong attention to detail, will be essential in providing top-notch service.About UsBOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.Our family of brands (



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