Customer Relationship Specialist

5 days ago

Perth, Western Australia beBeeFinancial Full time $60,000 - $80,000
Job Overview

We strive to empower our customers to manage their finances effectively by delivering personalized banking services.

  • Greet customers warmly and establish a positive rapport.
  • Support customers with everyday banking needs, providing expert guidance where required.
  • Foster strong relationships with customers based on trust and mutual understanding.
  • Offer tailored banking advice, taking into account each customer's circumstances and goals.
  • Refer complex cases to specialists when necessary.
  • Educate customers on the latest banking technologies.
What's in it for me?

You'll receive comprehensive training to provide general banking information and have opportunities to progress into specialist roles over time. We offer competitive financial benefits, paid parental leave, and a supportive environment that fosters career growth.

Requirements
  • A background in face-to-face customer service and cash handling is essential.
  • Multitasking skills are crucial in fast-paced environments.
  • The ability to build relationships with customers from diverse backgrounds is vital.
  • Strong questioning and proactive communication skills are needed to identify customer needs.
  • Previous sales or banking experience is desirable but not mandatory.
About Working Here

We're a team that values diversity, flexibility, and continuous learning. Our culture encourages individuals to reach their full potential and offers a wide range of roles to showcase their skills.

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