General Manager

At Deputy we're on a mission to change the way the world works & we are looking for fantastic people to help us do that. Our mission is to simplify shift work, with a future state vision to enable thriving workplaces in every community.

Deputy is a SaaS Workforce Management Product company. HQ'd in Sydney (AU), with offices in Melbourne, London (UK), Atlanta and San Francisco (USA). We've helped hundreds of thousands of people across all industries in 70+ countries save time and money managing their hourly workforce so they can focus on what they do best, and be amazing.

LI-Hybrid

Deputy was founded and is headquartered in Sydney, and while we have fast growing regions in North America and EMEA, our biggest customer footprint is in APAC. This role is responsible for the success of Deputy in APAC. It reports to the Global President, and will work closely with global functional leadership across Customer Success, Finance, Marketing, Partnerships, Product and Sales.

The position will lead in synthesizing internal and external inputs to set the strategy that achieves company objectives throughout APAC. An emphasis will be on continuous improvement to an industry-leading PLG company across every aspect of conversion and customer care.

**What & Why**

At Deputy our mission is to change how hourly employees are managed globally.

The Bureau of Labor and Statistics reported over 80 million hourly workers comprising over 60% of the US workforce in 2017. Global estimates are that hourly workers are 80%- 90% of the workforce. Yet while hourly workers comprise such large majorities of both the U.S. and global workforces, there is a stark lack of software tools available today that directly address their needs.

There are literally millions of workers and businesses clamouring for a technology-based solution to bring the mundane tasks associated with work and scheduling into the modern world.

Deputy frees people from the mundane. When freed from the mundane, people excel at what they do. Businesses grow. They employ more people. More people get to put food on the table for their family. The socioeconomic impact of Deputy is truly rewarding.

**Some stats about Deputy**:

- 200,000+ workplaces run on Deputy
- Nearly 1.5 million shift workers
- 110 countries
- 350 global employees in four countries
- NPS of 62+
- ACV ranges from $500 up to $1M+ (all on one platform)

**Key Responsibilities**:

- Design, align and execute the Go-To-Market strategy in the APAC region with the goal of meeting or exceeding key financial and operating metrics.
- Develop processes and practices for enabling continual advancement in Deputy's ability to convert, retain and grow customers. Align these processes with functional leadership and GMs in other regions.
- Assess the product and customer journey from first touch, through to conversion and on to advocacy, in order to identify solutions to complex business problems, and recommend advancements in product and services to meet customer needs, and accelerate growth rates.
- Partner with key functional leadership across Customer Success, Finance, Marketing
- Partnerships, Product and Sales to align teams and resources to priorities, identify training gaps, recruit top talent, and retain and grow the customer base.
- Sponsor the development of partnerships to drive customer growth, awareness and ecosystem development.
- Provide thought leadership around the workforce management industry, understanding trends to position the business for success, and evangelize to key stakeholders internally and externally.
- Mentor emerging leaders and teams across the region and cultivate the next generation of leadership.
- Be a source of strength and stability to Deputy's young, highly energetic, mission-driven workforce.
- Actively participate in senior leadership forums to help shape company decisions.
- Champion the APAC region, and act with decisiveness to course correct when needed.

**Key Characteristics**:

- Humbitious : Humility is the number #1 value of Deputy. We call it "Get over yourself". Yet we are still ambitious.
- Ethically Grounded: Strong ethics and good character is a must. Advancing virtuous vision / company values.
- Selfless Leader: Your selfless approach to leadership is a model for those with whom you work.
- A Great Leader: You understand that success comes from people working together with aligned goals. You have experience and success with a matrixed role where you don't control all the resources needed to achieve success.
- You have run cross-functional teams to achieve great things. You have had leadership experience in a SaaS company for 5+ years in Customer Success, Operations, Strategy or related discipline. And you know that informal leadership is more powerful than formal leadership.
- A Systems Thinker: You are able to understand inputs and outputs and find leverage points to maximize outcome while minimizing friction. Deputy is a high velocity, SaaS GTM