General Manager

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Originally built in 1930, the Crossways Hotel is a historic pub that has long stood as an inner-western icon.
Since its re-opening in July 2016, Crossways has evolved into a welcoming, family-friendly venue at the heart of the local community — offering quality food, service, and entertainment in a relaxed and approachable setting.As part of the Laundy Hotels group, Crossways upholds the tradition of old-fashioned hospitality, backed by a forward-thinking team culture.The OpportunityWe are currently seeking an experienced, driven, and community-focused General Manager to lead the team at Crossways Hotel.As General Manager, you will be responsible for the strategic and day-to-day operations of the venue, ensuring excellence in service, staff leadership, and business performance.
This is a hands-on role suited to a leader with proven experience in high-volume, multifaceted hospitality operations.Key ResponsibilitiesLead and oversee the full operational management of the venue, including bar, bistro, gaming, events, and overall guest experience Drive team performance through recruitment, training, and ongoing development across all departments Maintain compliance with licensing, gaming, RSA/RCG, safety, and company standards Manage financials, including cost control, payroll, budgets, and cash handling procedures Work closely with marketing to execute effective local area promotions, community engagement, and brand initiatives Ensure venue presentation, food & beverage offering, and service standards are consistently maintained to the highest level Cultivate a supportive and inclusive team culture that fosters development, performance, and staff retention Collaborate with head office and senior management to drive continuous improvement and long-term business success About YouYou are a passionate hospitality leader with a strong background in running high-volume venues and a deep commitment to exceptional customer service and team development.You Will BringProven experience as a General Manager, Licensee, or senior venue leadership role Strong understanding of gaming operations and relevant legislation Demonstrated financial acumen and operational oversight A hands-on leadership style with excellent communication and people management skills Creativity and commercial thinking to drive promotions, events, and continuous product improvement Immaculate personal presentation and a strong customer-focused mindset Ability to lead by example and inspire high-performance teams Qualifications:Must hold or be eligible to hold a current NSW RSA & RCG Advanced Licensee Training certification (or willingness to obtain) Ability to obtain a Hoteliers License (preferred) Why Join Laundy Hotels? Laundy Hotels is a fourth-generation, family-owned hospitality group with over 40 venues across Sydney and regional NSW.
We're committed to providing outstanding experiences for our guests and long-term career development for our people.At Laundy Hotels, you'll be part of a team that values innovation, passion, and community.
You'll also have access to real growth opportunities within one of the fastest-growing hospitality groups in the country.Apply today and take the next step in your hospitality leadership career with Laundy Hotels.
Seniority level Seniority level Executive Employment type Employment type Full-time Job function Job function Management Industries Hospitality Referrals increase your chances of interviewing at Laundy Hotels by 2x Get notified about new General Manager jobs in Sydney, New South Wales, Australia .
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