Administration Training Coordinator

**Administration**

**Brisbane**

**Full Time**

**Icon Cancer Centre Australia**

The primary purpose of the role is to coordinate the development and implementation of the onboarding and training programs for Administration teams across all sites nationally. This role will involve the day
- to-day coordination and oversight of centralised and state-based training teams as well as collaboration with the National Practice Management and Billing Manager in relation to all administrative and billing training. The role will require advanced clinical systems and billing knowledge, with an ability to identify and work with sites on education gaps and training opportunity.
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**About the role**:
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- Location_**:Flexible** - The only requirement is for the employee to be based in Australia.
- Work Type_: Permanent, Full-Time (Monday-Friday) **OR **Part-Time Option if preferred
- Reports to_: National Practice Management and Billing Manager

**Key Responsibilities**:

- In collaboration with manager identify and assess training and development needs of administration staff.
- Develop, review, and audit all ongoing training requirements and documentation, including training materials and user guides.
- Evaluate both internal and external training activities and implement changes where required to adapt to the evolving operational environment needs.
- Maintain and improve job skills of current staff and identify additional training needs where necessary for individual staff members.
- Reinforce skills taught in training through one-to-one coaching and evaluating individual performance following training events.
- Coordinate training calendar and education module delivery in all administrative competency areas.
- Participate in training of administration staff at new sites and acquisitions.
- Complete monthly audit/competency reports within designated timeframes.
- Demonstrate highly effective interpersonal verbal and written communication skills and collaborative problem
- solving skills to consult, liaise and negotiate with all levels of staff and other stakeholders.
- Work with Manager to establish departmental business plan that drives evolution of and improvements in the provision of administration services.

**Skills/Experience/Qualifications **required to succeed in this role**:

- Mandatory_
- Sound knowledge of Australian health care billing practices (Medicare, health funds, etc)
- Demonstrated ability to successfully co-ordinate projects and manage key stakeholders to achieve desired outcomes.
- Proven time management skills with demonstrated ability to prioritise workload, meet deadlines, and forward plan
- Healthcare administration or management skills and previous experience
- Confidence in the use of digital media including Microsoft products, online learning systems and organisational software such as Health Director, Aria, CareRight, Totalcare.
- Desired_
- Sound knowledge of healthcare administration operations
- Knowledge and experience navigating clinical system software
- Qualifications or experience in Training and Development, such as a Certificate IV in Training and Assessment (or working towards)
- Any other applicable qualifications or experience

**Icon Group**
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom.

Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3500 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.

**_Here's why our people choose us:_**
***
**Purpose, at Pace**: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
**Impact, at Scale**: We're Australia's largest dedicated provider of cancer care, with our global reach growing every day. Here you'll know your work is making a difference.
**Connection, at Heart**: Our work isn't easy but it's extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
**Opportunity, at Hand**: We're constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

**A few of our benefits**
- **Access to novated lease options via our partner RemServ**:e.g., Pay for personal car, rego, insurance, fuel & servicing _with before tax earning