Family Accommodation Officer

Location: Melbourne | Northern Metropolitan

Job type: Not provided

Organisation: Royal Women's Hospital

**Salary**: Salary not specified

Occupation: Administration/Secretarial

Reference: 24360

**Family Accommodation Coordinator, Social Work Department**

**Part time ongoing role
- 24 hours per week**

**The Royal Women's Hospital**

The Royal Women's Hospital is Australia's first and largest specialist hospital dedicated to improving the health and wellbeing of newborns and women of all ages. To join the Women's is to be instrumental in forging progress towards health equity for women from ground-breaking research through to the bedside delivery of multi-disciplinary clinical care. Creating exceptional experiences is at the heart of everything we do for our patients, their families, and our people across our specialised services within maternity, neonatal and women's health.

**Position Purpose**:
The Family Accommodation Service (FAS) provides an accommodation service of 13 rooms/ studio's for patients, carers and families who are attending the Women's for treatment and care and their residence is greater than 100km from the Women's. This position will oversee the day to day operation of the service and work closely with the Social Work teams who refer eligible patients. The role of the Coordinator is to primarily ensure the provision of accommodation for patients and their families, requiring short term lodging. This includes liaison with all departments of the hospital, providing patients with information, arranging bookings, administering billing and reimbursement systems, and consulting with other departments to arrange cleaning and maintenance.

**Your contribution**:
Your duties will include (but are not limited to) the following:

- Responsibility for the day to day operational running of the FAS
- Responsibility for the development and implementation of administrative programs, policies and procedures to ensure effective functioning of the FAS
- Management of the FAS booking system and wait list
- Processing Risk Assessments/New Referrals including COVID vaccination process
- Liaising with contractors and suppliers
- When required, supervising any maintenance work and renovations
- Safeguarding security and compliance including conducting inspections where necessary
- Implementation of policies and procedures to ensure all residents receive a high level of care and support
- Trouble-shooting any issues arising in FAS operations
- Maintaining statistical and financial records including following up with debts
- In consultation with your supervisor, manage budgets and controlling expenditure
- Maintenance of a safe and secure environment and conducting flat inspections where necessary
- Monitor processes to ensure high level of service delivery to patients and/or their families requiring FAS.

**About you
- To be successful within this role you will need to have**:

- Administrative, coordination and financial management skills
- Sensitivity to the needs of families in crisis and/or grief
- Highly developed interpersonal, communication, assessment and problem solving skills
- Capacity to work independently and self-driven
- Ability to promote an atmosphere that is welcoming and supportive

**Our offering**:
When you join the Women's you unite with talented people who share your purpose and unwavering determination to advance health outcomes for all women. You will find a workplace that is collaborative, progressive and passionate about learning and working together in multi-disciplinary teams to ensure you find the exceptional in your everyday.

We are proudly Breastfeeding Association accredited. The Women's is committed to gender equity principles and our people have an awareness of and sensitive approach to violence against women/family violence matters.

**Ready to make the move?**

**COVID-19 Vaccination Requirement**

Please be aware that in line with the Health Minister's Covid-19 Mandatory Vaccination Order, all workers at the Women's regardless of role, will be required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption.

**Influenza Vaccination Requirement**

In line with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, some health care workers are now required to have their flu vaccination to work in health care. Evidence of vaccination is required. As this role fits into category A or B of the departments risk ratings, applicants will be required to have been vaccinated against influenza. Evidence of vaccination is required.

All applicants will be required to provide acceptable evidence of their vaccination status.