Accommodation Officer

Settlement Support and Community Care | Little Collins Street (HQ) | Casual

• Multiple Casual Accommodation Officer positions available, based at our Little Collins St office
• Assist newly arrived clients with settling into their initial accommodation and support them in locating and securing affordable long-term housing
• Hourly rate is $ % super
• Other benefits include:
• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Flare Employee Discounts Program
• 17.5% Annual Leave Loading
• Employee Assistance Program (EAP)

About the role:

We are seeking applications for multiple Casual Accommodation Officers, to provide support to newly arrived clients in settling into accommodation on arrival and also finding and securing affordable long term accommodation across Melbourne.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

• Minimum 1 years' experience in assisting CALD clients to find accommodation
• Demonstrated ability to undertake housing and/or tenancy work and demonstrated understanding of relevant tenancy legislation
• Demonstrated ability to deliver information to small groups, particularly from CALD backgrounds
• Ability to manage realistic client expectations
• Demonstrated ability to work effectively with CALD communities
• Effective interpersonal, cross cultural communication and client advocacy skills and the ability to liaise effectively with contractual partners, mainstream and settlement service providers as well as refugee/ humanitarian clients and their communities, and volunteers
• Proficiency in a relevant community language desirable (language as applicable to program)
• Sound understanding of current Commonwealth and State policies related to housing, immigration, settlement, income support and other relevant social policies and demonstrated ability to respond flexibly to changing policy and program needs
• Demonstrated experience in working autonomously as well as collaboratively within multi-disciplinary teams to achieve / exceed key performance goals
• Strong written communication, report writing and word processing skills
• Organisational and time management skills including the ability to prioritise work and meet deadlines
• Proficiency with IT standard software such as MS Word, MS Excel, MS PowerPoint, and ability to use Internet and e-mail and other online products
• Knowledge of and ability to use safe manual handing techniques
• Working knowledge of policies and referral protocols relating to housing and tenancy
• Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Australia Vision and demonstrated commitment to performance management, quality and continuous improvement principles
• Applicants must possess a current valid Driver's Licence and have access to their own car
• Offers of employment will be subject to a satisfactory Police Check
• It is a mandatory requirement for the position holder to have and maintain a current Working With Children Check (Employee)

Applications for this position will be accepted up to 6 PM on Friday 5 September 2025, however interviews and/or other selection processes will commence as suitable applications are received.

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values include: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights