Sales Fulfilment And Billing Assurance Manager, Retail, Melbourne

5 days ago

Melbourne, Victoria, Australia Engie Full time

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.
**Join us and be part of the adventure of the century**
**At ENGIE, great adventures always start with a simple "hello" and the desire to take action for tomorrow.**
If, like us, you strongly believe the energy transition holds opportunities for you and for everyone, then look no further, you belong with us
We, the 98,000 people who work for the Group, are present on every continent. Driven by our industrial culture, we rely on our unique integrated model to accelerate growth in renewable energies, develop a portfolio of flexible assets, operate infrastructure to transport gas and electricity, and deploy decentralized infrastructure to support and accelerate decarbonization among our customers.
Become a "Transition Maker", join the Group to experience fulfilling opportunities and build a career that suits you.

**The Role**

You'll guide and supervise the external offshore pre and post billable teams, ensuring that sales progress swiftly through the pipeline, bills are produced accurately and on time, and that customers receive exceptional service and support. In this strategic role, you'll have a direct impact on our customer billable figures through acquisition, preventing churn, and addressing complaints, all of which are crucial for the success of the business.

You'll be tasked with developing and implementing policies and procedures, making sure that the teams effectively manage relevant workflows and exceptions, and keeping an eye on financial outcomes such as cost to serve. Strong leadership skills, excellent communication abilities, and a deep understanding of the energy market will be vital.

**About you**
- Experienced professional with proven leadership skills in managing offshore team
- Strong understanding of the energy market and customer billing processes
- Excellent communicator capable of building relationships across all organisational level
- Detail-oriented with exceptional analytical and problem-solving abilities
- Experience in process optimisation and continuous improvement methodologies
- Customer-focused with a commitment to delivering exceptional service
- Skilled in managing financial aspects of operations including budgeting and cost control
- Adaptable and resilient in a fast-paced, changing environment
- Proficient in relevant software systems and data analysis tools

**Business Unit**:GBU Flexible Gen & Retail

**Division**:Global B2C Supply - Australia B2C - One Supply

**Legal Entity**:ENGIE (AUSTRALIA RETAIL)

**Professional Experience**:Skilled ( >3 experience

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