Retail Operations Billing Specialist

5 days ago

Melbourne, Victoria, Australia beBeeAnalyst Full time $90,000 - $120,000
Job Title

We are seeking an experienced Retail Operations Analyst to join our team.

This role is a key member of the Retail Services team, responsible for supporting our growing retail customer portfolio with accurate billing and management of our retail customer operations.

The successful candidate will be required to manage relationships and provide explanations on adjustments and up-to-date account balances.

Responsibilities:

  1. Verify customer, site, and contractual data to ensure accurate delivery of our retail contracts.
  2. Ensure timely customer onboarding in billing systems and market systems (MSATS), accuracy of billing product setup, tariff structures, and first bill issuance.
  3. Process services requests for NMI transfers, roll-ins, meter exchanges, and managing customer remittance advice.
  4. Review weekly and report on the status of customer accounts and the balance of any bad debts to management.
  5. Update customer billing items such as MLF/DLF, network tariff, and demand changes.
  6. Work with the Retail Services team to resolve billing disputes.
  7. Support monthly bill runs for the retail portfolio with the billing provider, ensuring timeliness and accuracy against the agreed service level agreement.
  8. Post billed invoices into the finance system and assist in monthly retail electricity revenue reconciliation and reporting.

Key Commercial Contract Relationships:

  1. Assist with the reconciliation of billed pass-through charges and finance balances.
  2. Monitor weekly meter data and work with the billing provider to investigate and resolve inconsistencies.
  3. Manage timely and accurate payments to network companies and raise dispute resolutions when required.

Retail System Implementation Program:

  1. Responsible for calculation and settlement of broker rebates.
  2. Participate in the implementation of new systems and updates, including testing and analysis of results.
  3. Develop new processes and participate in requirement gathering and prioritisation for the Retail System Implementation.

Compliance and Regulatory Reporting:

  1. Assist with annual and quarterly retail customer surrender requirements for regulatory bodies.
  2. Assist with timely completion of retail license compliance reporting requirements from regulatory bodies.

Required Skills and Qualifications:

  • Degree qualified.
  • 3 years + previous energy experience.
  • Experience in using AEMO MSATS systems for retail operations preferred.

Skills:

  • Attention to detail with a high degree of accuracy.
  • Solution seeker with initiative and customer focus.
  • Strong energy market and financial knowledge.
  • Proficiency in Excel, SQL, and Power BI beneficial for retail billing operations.
  • Integrity and desire to do what is right for the customer and the company.
  • Team player who actively contributes to continuous improvement.
  • MSATS experience.

Mobility Information:

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