Customer Service Coordinator

3 days ago


Brisbane, Queensland, Australia Coates Full time

Join to apply for the
Customer Service Coordinator
role at
Coates
About Us
Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.
The next step in your career starts here...
Overview
As the first point of contact for customers at our
Chinchilla
branch, your number one goal will be to ensure that our customers receive the best possible service with their equipment solutions.
Responsibilities
Addressing customer needs in person, by phone and email
Generating hire schedules, quotes, and invoicing
Coordinating equipment deliveries, transfers, pick-ups, repairs, breakdowns, portable toilet pump runs
You may also occasionally need to assist customers and colleagues in the yard with loading equipment
Liaising with suppliers to support our customers
What You'll Get In Return
Development and career progression pathways
Access to our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation
What You'll Bring To The Role
Previous face-to-face customer service experience
A desire to provide amazing customer experience
General computer skills (MS Word, Excel, Outlook)
Capability to learn and absorb technical information
If you've got an interest in the construction, mining, or engineering industries, then we can teach you everything you need to know about equipment hire.
Why Coates
We're committed to valuing everyone and inclusion. We are implementing our second Reconciliation Action Plan and are focused on improving gender representation. We provide opportunities for growth through leadership and development programs. Coates supports local and national charities through the Coates Foundation and invests in greener equipment solutions.
Visit careers.coates.com to learn more about our values and opportunities.
Coates. Equipped for you.
Role details: Permanent, full-time; Monday to Friday with rotating shifts (7am–3pm and 8am–4pm).
Employment type: Full-time
Job function: Other | Industries: Construction
We welcome candidates from all backgrounds and experiences to apply. Diversity and inclusion are at the heart of our culture.
If you're ready to join a team that values people and customer excellence, apply today
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