Intake Administrator

We are seeking a full-time receptionist/ intake administrator. This is a combined role working across two areas in our organisation. This role will require commuting between a number of our offices, including Aspley, Springwood, and Gordon Park (mileage compensation to be discussed). Only applicants with ongoing full-time availability and ability to commute between these locations should apply.

**Job description**:
This role is responsible for providing clinical intake and reception support to our organisation. You will be the first point of contact for new clients accessing psychological support across a range of programs.

**Duties and responsibilities**:

- Respond to referrals and enquiries from external agencies and stakeholders seeking to refer clients, in accordance with Change Futures' policies, agreements, and guidelines
- Manage three way clinical intake calls between clients and referring stakeholders
- Complete administration tasks, including sending confidential GP reports and other external communication, with high attention to detail
- Support all clients and referrers by creating an environment that is welcoming, warm, and inclusive
- Office administration and organisational support duties.
- Booking appointments and calendar management, answering / returning calls, liaising with other professionals.
- Invoicing and managing client payments (including medicare).
- Work as part of a multidisciplinary team including psychologists, social workers, and support staff
- Ensure new referrals and enquiries are responded to in a timely manner
- Ensure risk referrals are processed as a priority
- Manage a database of client referral information
- Demonstrate an understanding for client confidentiality and privacy

**About you**:

- Excellent interpersonal skills and strong emotional intelligence
- Strong computer skills and ability to learn new systems/procedures as required
- Must be adaptable and able to respond to the needs of external stakeholders
- Ability to build rapport and connection with others
- Able to work independently but also be open to working with others as part of a team
- High attention to detail, and good organisational and time management skills
- A client focused approach and mindfulness of client confidentiality
- Excellent written and verbal communication skills
- A friendly and warm personality
- Prior experience using the Halaxy and Fixus client management systems is preferred

**Other requirements**:

- A background and previous experience in reception, administration, intake, or client management is essential
- A tertiary qualification, preferrably in the area of business administration or mental health (e.g. psychology, mental health social work, or counselling)
- Available to work across the week
- Available for ongoing commuting across various office locations (Aspley, Gordon Park, Springwood)
- Strong system management skills
- Ability to operate within a case management framework including the ability to manage and maintain client documents and proficiency in the use of computer systems and software
- Criminal history check

**About us**:
Change Futures is a Brisbane based not-for-profit organisation providing mental health services to a range of community groups. Our mission is to work with people of all ages to provide opportunities for positive change and to enhance their psychological and emotional well-being.

**At Change Futures we value**:

- **Partnership** with our clients, our staff and volunteers, our funders and other organisations to achieve mutually beneficial goals that resonate with our mission and vision.
- **Authenticity** requires that all of our people conduct themselves ethically and honestly.
- **Individuality**, diversity and difference are embraced and respected.
- We value **Kindness** and compassion for others.
- We **Reflect** on our ways of working and seek always to achieve positive change; to measure and review our results; and strive to learn and grow in our relationships, practices and processes.

**Joining us means**:

- A warm, supportive, and caring environment
- Administrative and organisational support including HR, Payroll, ICT
- Social and friendly culture
- Technology support and devices provided
- Training opportunities as needed and career planning
- Full training provided on client management software and procedures

**To apply**:
**Salary**: $31.75 per hour

**Benefits**:

- Parental leave
- Salary packaging

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- Are you able to regularly commute between our Aspley, Gordon Park, and Springwood offices?

**Education**:

- Bachelor Degree (preferred)

**Experience**:

- System administration: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: One location