Housing Intake Youth Case Worker

Housing Intake Youth Case Worker

The purpose of this role is to help young people and tenants' access safe and sustainable housing.

Intake - Being the first point of contact for young people at risk of homelessness and managing their intake and referrals.

Case Work – To support and assist youth and families within the provision of BABI Programs by providing a professional, high quality case management service.

Key Focus Areas:

Housing Intake and Assessment

As the first point of contact, assessing eligibility and completing intakes for BABI's housing services in a welcoming, professional and respectful manner. Making suitable referrals to a range of housing and non-housing services.

Case Management

High quality case management services are provided to young people who are on the BABI housing intake list, and other clients as required to support team capacity.

SYHS Partnerships and Networks

Under the direction of the Housing Program Manager, key relationships are developed, resulting in opportunities for collaboration that strengthen BABI's service offering to clients and the community, with a focus on outcomes for young people on the BABI housing intake list.

Data Collection

Records are accurately recorded in a range of databases in a timely manner and information is recorded in line with expectations set out in BABI policy and procedures, service agreements, guidelines and relevant legislation, and reports generated.

Team Contribution

Support of and contribution to a highly productive SYHS team & (more generally) BABI in achieving high quality outcomes.

This position is on a fixed term part-time basis until 26th June 2026, for 30 hours per week, classified at Level 4.1, and will continue dependent on funding.

This position is paid in accordance with the Queensland Transitional Pay Equity Order derived from the Queensland Community Services and Crisis Assistance Award 2008. The terms and conditions of employment are those applying under the Social, Community, Home Care and Disability Services Industry Award 2010 in conjunction with the National Employment Standards.

Participation in BABI events/activities/meetings which from time to time will involve some weekend/out of normal hours work.

To apply:

The application is to include the following:

1. A Cover Letter (max. 2-3 pages) that introduces yourself and includes your response clearly articulating how you meet the Key Selection Criteria identified in this document, using examples about your abilities and experience that you believe best qualifies you for the advertised position.
2. A resume/curriculum vitae including the names, positions and telephone numbers of at least  three referees who can comment on your competency in regard to the requirements of the position. Referees will only be contacted after an interview.

Applications that do not address the Key Selection Criteria (below) will not be considered.

Applications close at 9am Wednesday 19th September 2025.

Interviews may be conducted as applications are received.

Please send your application to or mailed to Julie Figliano, P.O. BOX 69 WYNNUM 4178

Any further queries, contact Housing Program Manager Julie Figliano– phone: , email:

You can access the full job package document at or by emailing request a copy.

Please respond to these Key Selection Criteria (KSC) in your application:

Demonstrated competency in the following areas is required:

KSC1: Relevant experience and/or qualifications in the youth accommodation sector or in community housing, or other relevant community sector experience, as well as demonstrated understanding of the homelessness service system, the causes of youth homelessness, and factors that contribute to a young person's successful tenancy and exit out of homelessness.

KSC2: A demonstrated ability in providing case management, group work, life skills and personal development workshops for at-risk and disadvantaged young people.

KSC3: Well developed administrative skills and a track record in keeping administrative and case records in a timely and accurate manner.

KSC4: Demonstrated excellent communication skills (verbal and written), the ability to remain professional in challenging situations, and the ability to solve problems and resolve issues that arise in service delivery.

KSC5: A demonstrated ability to build networks and partnerships and to work effectively with other staff and a range of stakeholders s (ie. government departments, other organisations) to achieve positive outcomes.

KSC6: Proven ability to work autonomously (time/self-management) and work effectively and collaboratively as a member of a multi-disciplinary team.