Intake Officer

3 days ago

Brisbane, Queensland, Australia Education Full time

About the Department of Education
The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
About the Role
As the Intake Officer you will have the responsibility for the following:

- Assist with the provision of high-quality confidential complaints management, case management, administrative services and data entry verification, and executive support.
- Assist with the management of complaint intake, assist in preparing matters for assessment and maintain the department's complaints database
- Assist in the development, implementation and documentation of the Integrity - Intake Referrals and Partnerships administrative processes and practices.
- Assist with maintaining effective time management practices for the Manager, including prioritising correspondence and responding to outstanding queries and requests for information. This includes being the first point of contact for incoming complaints.
- Contribute as part of a team to the development of plans and key performance indicators that will measure and monitor performance so as to achieve improved outcomes with regard to case file management.

Please view the Role Description for a list of duties.
How to Apply
- Please attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history); and
- A 2 page written statement in response to the attached role description.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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