Intake and Onboarding Officer

5 days ago

Brisbane, Queensland, Australia Multicap Full time $60,000 - $80,000 per year

Intake & Onboarding Officer – Join Our Behaviour Support Team

Are you super organised, love meeting new people, and get a buzz from helping things run smoothly? We're looking for a full-time, permanent Intake & Onboarding Officer to be the friendly first face of our Behaviour Support Team Based at either our Morayfield or Eight Mile Plains office, you'll support new clients through intake and onboarding, keep our processes and data sharp, and ensure everything is set up right from the start. Enjoy the chance to make a real impact in a supportive, purpose-driven team.

In this role, you'll:

  • Welcome new clients and guide them through intake and onboarding - including agreements, schedules, and the essential paperwork that gets services started.
  • Work closely with our Behaviour Support Clinicians and Behaviour Support Manager to ensure everything is set up correctly from day one.
  • Keep our processes sharp, our data accurate, and our documents up to date.
  • Be the go-to person for helping clients, families, and stakeholders understand our services and how to access them.
  • Support reports, audits, and business improvement projects that make life easier for the whole team.

It's a mix of people skills, problem-solving, and behind-the-scenes organisational magic.

Why you'll love this role:

· % leave loading.

· Maximise your take-home pay with up to $15,900 tax-free, plus $2,500 for meals/entertainment and novated leasing options through NFP salary packaging.

· Access exclusive employee-only discounts on shopping, dining, travel, and more

· Join a supportive, purpose-driven team making a real difference in people's lives.

What we're looking for:

· At least 2 years' experience in business administration or a similar support role.

· Strong organisational skills and the ability to manage competing priorities.

· Confident customer service skills - you're approachable, professional, and a clear communicator.

· A problem-solving mindset and a collaborative team spirit.

· Bonus points if you have experience working in the NDIS space

Requirements

  • Current QLD Driver's Licence
  • NDIS Worker Screening(P) and Working with Children Check(P)-or willingness to obtain
  • Applicants must have working rights in Australia.

Sound like you? Apply today and help us create smooth, welcoming starts for every client we support We're reviewing applications as they come in, so don't wait. Questions? Contact

About us

Multicap Group are leaders in disability support and mental health services, providing individualised support, experiences, and opportunities for more than 8000 customers and clients across Queensland, northern New South Wales, and Victoria.

We value diversity and encourage applications from all people. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support.

"Multicap acknowledges the Traditional Custodians of the lands on which we all work, live and play. We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the pathways that were forged, the meaning they leave behind and the continuation of the traditions through the next generations."

  • Clinical Intake Officer

    2 weeks ago

    Brisbane, Queensland, Australia Pop Online Speech Therapy Full time $60,000 - $80,000 per year

    About PopPop is one of Australia's leading online Speech Therapy clinics. We're passionate about supporting clients across Australia to achieve their goals and improve their quality of life. We have a team of 65+ speech pathologists all around Australia, all working towards our mission:To deliver excellence in online speech therapy and learning services to...

  • Engagement & Intake Coordinator – NDIS

    1 week ago

    Brisbane, Queensland, Australia Alpha Care And Share Full time $80,000 - $85,000 per year

    Engagement & Intake Coordinator – NDIS | Alpha Care And Share Office: Logan, QLD About Alpha Care and ShareAlpha Care and Share is a highly respected NDIS provider specialising in mental health and disability services, with a strong focus on Supported Independent Living (SIL), Short-Term Accommodation (STA), Medium-Term Accommodation (MTA), community...

  • Customer Intake Officer

    1 week ago

    Brisbane, Queensland, Australia St John Ambulance (Qld) Full time $45,000 - $60,000 per year

    About St John Ambulance QueenslandOne of the world's most iconic charitable humanitarian organisations, St John Ambulance is committed to enhancing the lives of Queenslanders and building a safe and resilient community.For 140 years, St John Ambulance has been at the forefront of providing urgent health and medical support during times of crisis, empowering...

  • Intake Coordinator

    1 week ago

    East Brisbane, Queensland, Australia Troocoo Full time $60,000 - $80,000 per year

    Our client delivers specialist programs and services that support individuals and families navigating neurodevelopmental and mental health challenges. They're looking for an Intake Coordinator to be the welcoming face (and voice) of the organisation.You'll be building trust with prospective clients, guiding them through the intake process, and connecting...

  • National Business Development and Intake Manager

    1 week ago

    Brisbane, Queensland, Australia GRATITUDE Full time $80,000 - $120,000 per year

    National Business Development and Intake Manager:We are seeking a proactive and experienced National Business Development and Intake Manager to join our team. In this pivotal role, you will provide operational leadership and management across all NDIS services, ensuring inclusive outcomes for individuals and families accessing our disability service. You...

  • Intake and Assessment Officer

    1 day ago

    Brisbane, Queensland, Australia Anglicare Southern Queensland Full time $65,000 - $85,000 per year

    About usAt Anglicare SQ, we believe everyone has a story. With a 150-year heritage, we exist for individuals of all life stages who may be experiencing challenges or entering a new phase of life. Our skilled staff deliver a breadth of care-based services, across a vast geographic footprint, and in many types of locations.About the roleAs the Intake and...

  • Housing Intake Youth Case Worker

    2 weeks ago

    Brisbane, Queensland, Australia BABI Youth and Family Service Full time $60,000 - $90,000 per year

    Housing Intake Youth Case WorkerThe purpose of this role is to help young people and tenants' access safe and sustainable housing.Intake - Being the first point of contact for young people at risk of homelessness and managing their intake and referrals.Case Work – To support and assist youth and families within the provision of BABI Programs by providing a...

  • Service Intake Coordinator

    4 weeks ago

    Brisbane, Queensland, Australia MS Queensland Full time

    OverviewMarketing and Community - Customer Impact at MS QueenslandStep into purpose with MS Queensland as our Service Intake Coordinator, where you'll be the driving force behind exceptional customer engagement, with a focus on supporting people through the intake process.Play a key role in helping people access the right services and support, while...

  • Service Intake Coordinator

    4 weeks ago

    Brisbane, Queensland, Australia MS Queensland Full time

    OverviewMarketing and Community - Customer Impact at MS QueenslandStep into purpose with MS Queensland as our Service Intake Coordinator, where you'll be the driving force behind exceptional customer engagement, with a focus on supporting people through the intake process.Play a key role in helping people access the right services and support, while...

  • Intake Clinician

    4 weeks ago

    Brisbane, Queensland, Australia Stride Mental Health Full time

    Join to apply for the Intake Clinician | headspace role at Stride Mental Health1 day ago Be among the first 25 applicantsJoin to apply for the Intake Clinician | headspace role at Stride Mental HealthGet AI-powered advice on this job and more exclusive features.About UsWe are leaders in mental health service delivery, specialising in working with adults and...