Team Manager

IntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing.
You'll be part of a resilient team that works together to redefine the boundaries of excellence.
At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference.
GUIDE.
GUARD.
GO BEYOND.
We believe that every candidate brings something special to the table, including you
So, even if you feel that you're close but not an exact match, we encourage you to apply.
OverviewGallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator.
We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations.
We are part of the leading global risk management and insurance group, Arthur J Gallagher and Co.
Life at GB is an adventure - often fast-paced, unpredictable, challenging and deeply rewarding.
It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.
In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development.
We invest in our people through strong succession planning and have a number of mentoring and training programs available.
We are excited to announce a new Team Manager vacancy, within our NT Workers Compensation Operations.
As the Team Manager, you will lead a dynamic team of dedicated staff who manage workers compensation claims, and promote safe, timely and durable return to work outcomes for injured workers.
This role provides a unique opportunity to lead a team in a fast-paced work environment, further developing your leadership skills and contribute to a vibrant and collaborative culture, along with continual improvement of our service offerings, to both internal and external stakeholders.
Whether you are an experienced workers compensation professional looking to take the next step in your career, or are a current leader looking to bring your experience and passion for the development of people to a new industry, we would love to hear from you
How you'll make an impact
Lead a team of Claims and Specialist personnel with varying levels of experience within the workers compensation space;
Contribute to shaping our culture through high levels of people engagement; with a view to recognising the importance of diversity and increasing our people's satisfaction levels and having pride in our goals;
Participate in workforce planning and recruitment activities for the function;
Monitor service performance by establishing clear goals and expectations, tracking progress against goals, ensuring timely feedback, appropriate support, addressing performance deficiencies promptly and recognising and rewarding exceptional performance;
Mentor your team and provide them with coaching and professional support to ensure they reach their full potential.
Analyse team performance trends and projections, and implement remedial action to resolve issues where required;
Promote a culture which ensure compliance to our business processes is adhered to;
Identify areas of opportunity within your team and the business and take any action to improve outcomes for our customers and people.
About you
Demonstrated experience in team management/leadership, within a high-volume and fast-paced environment, or significant experience in workers compensation claims management and providing coaching;
Knowledge of general business and administrative practices and managing cost effective business activities;
Experience in managing performance through qualitative and quantitative metrics;
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders;
Exceptional time management and organisational skills;
A strategic mindset and approach to work;
A strong sense of team and collaboration;
A resilient attitude.
To be considered for this opportunity you must have right to live and work in Australia when applying.
Unsolicited agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include:
Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers
And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization.
For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.
We see inclusion as a conscious commitment and diversity as a vital strength.
By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.