Key Account Services Representative

3 days ago

Melbourne, Victoria, Australia On Ag Full time

**In short**:
**Your Mission**:

- Work simultaneously with multiple CRM systems, especially salesforce, Microsoft Dynamics 365, SPS commerce and our vendor portals
- Responsible for key account orders, shipments and invoicing of orders, resolve issues in a timely manner
- Responsible for the transferring of information between D365 and SPS commerce
- Communicate daily with our 3PL warehouse regarding key account shipments and guidelines that strictly need to be followed
- Communicate daily with our key account sales team and logistics team around inventory, orders and shipping windows
- Demonstrate high energy and ownership towards supporting our key account sales team and their corresponding accounts

**Your story**:

- 4+ years of experience in similar Customer Service or Account Management role
- Advance skills within various systems including Excel, D365, SPS and Salesforce
- Ability to successfully communicate across all levels and departments
- Experience with vendor portals and routing guidelines is a bonus as well as collaborating with logistics providers and warehouse operations
- Strong attention to detail
- Experience brainstorming new methods in order to improve key account experiences with a sense of urgency to deliver the WOW

**Your story**:

- 4+ years of experience in similar Customer Service or Account Management role
- Advance skills within various systems including Excel, D365, SPS and Salesforce
- Ability to successfully communicate across all levels and departments
- Experience with vendor portals and routing guidelines is a bonus as well as collaborating with logistics providers and warehouse operations
- Strong attention to detail
- Experience brainstorming new methods in order to improve key account experiences with a sense of urgency to deliver the WOW

**What we offer**:
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

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