Key Account Manager

AufgabenBe the change. Join our team.

Becoming part of Mercedes-Benz means finding your individual role and workspace to unleash your talents to the fullest. It means becoming your best self in a global automotive company striving towards sustainable luxury. Empowered by visionary colleagues who share the same pioneering spirit.

At Mercedes-Benz Vans, we're a balance of passion, professionalism, and approachability. Our dynamic network across Australia and New Zealand has an established culture of support and collaboration, ensuring our service is exceptional and our customers' expectations are exceeded.

The opportunity

We're looking for a Key Account Manager to join our team. and be the 'face' of Mercedes-Benz Vans to some of Australia's most recognizable organisations, collaborating across a stakeholder network to foster strong relationships and grow the business.

Our team is based in Mulgrave, Melbourne, and this hybrid role has great variety and flexibility, allowing a mix of working from our newly refurbished offices, home and onsite with our key account customers.

Key responsibilities:

- Successfully build and manage the relationship with our Key Account customers to ensure customer loyalty, and achieve / exceed annual volume and profitability targets
- Achieve customer satisfaction by meeting / exceeding expectations and maintaining quality long-term relationships with Key Account customers. Be seen to be a valuable and reliable business partner to Key Account customers
- Build and maintain strong relationships with customer service departments within the retailer network to ensure key account customers are supported when vehicles are delivered and in service.
- Grow the business through introducing Key Account customers to new options, new products and / or models or through identifying new opportunities within their existing fleet. Pursue other opportunities for growth via partnership initiatives, Service Plans, finance and fleet management, and roadside assistance programs
- Ensure the smooth running of all aspects of each Account including, but not limited to, specification, order planning, inventory management, parts support, technical support, product and technical training, general information liaison, responding to tenders or proposals, efficient and accurate invoicing and debtor maintenance
- Be the face of MBV and a key point of contact for all aspects of our Key Account customers' needs
- Work closely with After-Sales, Sales Engineering, MBV dealerships and other key external suppliers (e.g. bodybuilders) and vendors (components, paint, livery) to ensure successful outcomes.
- Support retailer network to retain existing fleet customers and win new fleet business.
- Manage the Body Builder Due Diligence process with close liaison with internal and retailer stakeholders.
- QualifikationenWho we are looking for

Along with a high attention to detail, a pro-active and 'make it happen' attitude, an ability to multi-task across operational and strategic goals is essential. A tertiary qualification in business and / or technical automotive experience would be highly regarded, along with previous experience managing key account relationships, particularly in the automotive / fleet industry.

At Mercedes-Benz Australia Pacific, we pride ourselves on building and maintaining an inclusive workforce because we believe that our people make the difference. In addition to providing exciting learning and career development opportunities, we prioritise our employees by offering generous benefits. This includes discounted car leasing and purchase options, on-site parking, employee assistance programs and much more. We are committed to a flexible and progressive workplace culture for everyone and are proud to be consistently recognised as an Employer of Choice for Gender Equality. We are an equal opportunity employer, so by joining us, you will be part of a company that embraces differences and where individual contributions are valued. We strive to recognise our committed people through Employee Recognition and Reward programs.

Hybrides Arbeiten möglich

Mitarbeiterhandy möglich

Gesundheitsmaßnahmen

Mitarbeiterrabatte möglich

Mitarbeiter Events

Kinderbetreuung

Parkplatz

Gute Anbindung

Barrierefreiheit

KontaktMercedes-Benz Australia/Pacific Pty Ltd

44 Lexia Place3170 Mulgrave/MelbourneDetails zum Standort