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3 weeks ago
The Carlton Football Club is one of Australia's oldest and most prominent sport institutions.
Founded in 1864, the Club's headquarters and training facilities are located in Carlton at IKON Park, our traditional home ground.
Our IKON Park redevelopment is now complete, and we are proud of our state-of-the-art facilities that supports our high-performance environment.
We are passionate about our contribution to the Community and foster an inclusive and welcoming culture where our values are at the core of who we are and what we do.
About the Role The Carlton Football Club Membership team is responsible for generating the maximum number of membership sales whilst helping build the strongest possible emotional connection with its members.
As the Membership Sales Officer you will be responsible for the achievement of your own daily sales figures through a combination of inbound and outbound calls to unrenewed members and prospects.
You will be responsible for ensuring all membership enquiries are responded to in a timely and accurate manner via phone, email and face-to face with a key sales and customer service focus.
You will also demonstrate commitment to the Carlton Football Club's values.
Key Responsibilities Bring a sales focus for each member interaction Process new memberships and renewals through the Club's CRM (Archtics) Actively pursue sales and upgrade opportunities primarily via outbound calls Undertake inbound membership sales Undertake outbound calls to sell to unrenewed members and prospects Actively identify upsell opportunities for members Strive to exceed the customer's expectations, where the standards and level of service received exceed what the customer could reasonably define as normal or expected Provide exceptional customer service consistently in line with the agreed club standards Ensure all inbound phone calls and emails are answered efficiently and call wait times are minimal Follow-up calls when necessary Effectively resolve any member issues via phone and email Provide customers with product and service information Respond in a timely and appropriate manner to all customer communications Achieve daily sales and call targets set by Membership Team Lead Ensure that all personal details are entered correctly and accurately into the database Assist with
