Membership Sales Officer

ABOUT THE CLUB

As the pioneers of the AFL, The Melbourne Football Club holds a special place in history. Our legacy dates back 167 years, when we wrote the rules of the game. We became the inaugural VFA/VFL/AFL Club and still carry the distinction of being the oldest professional sporting club in the world. Our vision of the future has been shaped by the foundations of our past. A foundation which created the Demon Spirit.

At Melbourne, we're proud. Proud of our rich history, proud of our values, with Trust, Respect, Unity, and Excellence at our core. Proud of our people, who live these values each and every day. Proud of our passion, our colours and our spiritual home. We're proud to belong.

ABOUT THE ROLE

We're looking for a passionate and driven individual to join our Membership team. As a Membership Sales Officer, you'll play a key role in driving membership growth while providing exceptional customer service to our members and supporters. You'll connect with fans through outbound and inbound calls, emails, and face-to-face interactions, creating positive experiences and strengthening supporter connections with the club.

This is a full-time, permanent position.

KEY AREAS OF RESPONSIBILITY

• Drive membership sales through outbound calls to members and supporters selling membership products
• Convert member enquiries into sales by responding to inbound phone calls and emails with a proactive, results-driven approach
• Provide exceptional customer service (written and verbal), meeting membership targets and service standards
• Proactively surprise & delight our members through service interactions and ensure all member connections end with a positive outcome.
• Drive revenue growth by upselling memberships and consumer products, with a strong focus on upgrades and add-ons
• Assist with membership operations and projects as needed
• Represent Melbourne Football Club values in all interactions and daily tasks

ABOUT YOU

We're looking for a driven, results-oriented individual with strong communication skills and a passion for sport, particularly AFL. You thrive in a fast-paced sales environment and are motivated to exceed targets. You're organised, manage time effectively, and handle customer enquiries and complaints with professionalism.

Sales experience (phone or face-to-face) and familiarity with systems like Archtics or data segmentation tools are a plus. A degree in business or sports management will be highly regarded. As this role has a game day element, availability on weekends is essential.

PERKS & BENEFITS

This position presents the opportunity to work in a unique environment at one of the world's most iconic sporting stadiums, the Melbourne Cricket Ground.

Our people thrive within a club that is committed to a standard of excellence and supported by a culture of wellbeing and balance. As a Melbourne Football Club employee, you will have access to unique perks and benefits including:

• Access to a range of AFL/AFLW special and unique events that the whole family can enjoy.
• A fridge full of healthy and delicious snacks to enjoy and fresh fruit delivered weekly.
• Hybrid work environment with 'Start Monday your Way' with a 10am start to kick off the week, and Work From Home Wednesdays.
• Ongoing commitment to your personal and professional development.

HOW TO APPLY

If this sounds like the right opportunity for you, please submit a cover letter and CV in the same document outlining your suitability for the role.

Applications close Wednesday 1st October 2025. Please note that interviews may commence prior to closure date.

The Melbourne Football Club is an equal opportunity employer and encourages applications from suitably qualified and diverse candidates. If you believe that you have the passion, dedication, and potential to contribute to our organisation but may not meet all the specified selection criteria, we still encourage you to get in touch with us. We recognise that talent comes in many forms and that unique skills and experiences can be valuable assets to our club.

Please note that due to the overwhelming number of applications received by the Club, we are unable to reply to every application.
Only those applicants selected for an interview will be contacted.

Our Commitment to Safeguarding Children & Young People

Melbourne Football Club is committed to and takes seriously its responsibility to provide an environment for children and young people that is caring, nurturing and safe. We expect representatives of the Club, regardless of their role or level of responsibility, to act to safeguard children and young people, and support such an environment.

This role will be subject to relevant pre-employment checks, including a National Police Check and a Victorian Working with Children Check.