Customer Experience Coordinator

1 day ago

Gold Coast, Queensland, Australia Avid Property Group Full time

Join a national Australian property developer
- Work part-time 4 days per week
- Based in Broadbeach just 100m from the beach

**About the business**

AVID Property Group (AVID) is an award-winning Australian developer responsible for a diversified portfolio of residential communities in key growth precincts across Australia. Having delivered $2.6 billion worth of projects over the past 13 years, AVID's current portfolio includes more than 14,300 residential blocks and a gross revenue pipeline of $4.9 billion. With 38 projects across the eastern seaboard, AVID has a diverse mix of developments, including masterplanned communities, completed homes and apartments. Led by highly experienced senior management, AVID deliver exceptional communities, valuable shareholder returns and wonderful environments for its customers.

**About the role**

We have a fantastic opportunity for a switched on Customer Experience Coordinator to join the Gold Coast team. This role is working 4 days per week that will:

- Build rapport and ongoing relationships with our customers.
- Receive and respond to incoming customer queries.
- Assess and understand the needs of customers whilst providing regular updates regarding progress of their purchase.
- Upload and update various content into community portals.
- Analyse and diagnose customer requests and field to appropriate case owner.
- Processing various supplier invoices.
- Raising purchase orders and contracts for trades and suppliers.
- General administration and data processing duties.
- Provide regular reporting on case management for the entire team.
- Provide ongoing admin support to the team.
- Assist the national Customer Experience Manager in the coordination of maintenance items for our built product and actioning customer feedback.
- Assist the Customer Service Manager in coordinating monthly updates to all our customers.

**Skills and experience**

To be successful in this role you will have:

- Experience in delivery of great telephone customer service, both inbound and outbound
- Passion for providing exceptional customer service and experience
- Previous experience with CRM systems (Salesforce desirable)
- Excellent oral communication skills with emphasis on telephone communication
- An approachable demeanour with a "can-do" attitude
- Intermediate to advanced computer skills (Microsoft Suite)
- Ability to adhere to and work within tight timeframes
- High attention to detail, ensuring accurate inputting of information and data processing
- Ability to work autonomously and fast paced to adhere to deadlines

**Benefits and perks**

We offer a competitive suite of benefits to enhance the wellbeing and lifestyles of our people including but not limited to a health and wellbeing allowance, flexible work arrangements, parental leave and an online learning membership.

**Are you keen to join us?

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