Customer Experience Champion

2 days ago

Gold Coast, Queensland, Australia beBeeExperience Full time $60,000 - $95,000

Customer Experience Manager

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We're dedicated to creating a positive impact in our business and beyond at Bunnings. As the leading retailer of home improvement and lifestyle products in Australia and New Zealand, we cater for consumer and commercial customers through our network of stores, trade centres, frame and truss sites, and online.

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This is an exciting opportunity to join our passionate and diverse team, grow, develop, have fun, and make a real difference - to our customers and the communities where we live and work.

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As a Department Manager/Coordinator, you'll be responsible for the ongoing daily operations, sales, and high-volume stock management within your specialist area. You'll work closely with fellow Coordinators in various departments while reporting directly to your Operations and Complex Manager.

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You and your team of 20+ members will be efficient, organized, and the go-to for our fantastic customers. Your role will drive Service and Operations within your department by training and developing your team, providing Best Experience to our customers, and showcasing our Widest Range and Best Prices.

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You'll monitor customer service levels, liaise with Merchandising, Store Leadership, and H&S teams, and develop strong relationships with suppliers. This role offers flexibility in Department due to experienced leadership ready to take on new roles, with other opportunities available in the South.

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Key Responsibilities:

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  • Recruiting, Training and Developing new Team Members">
  • Ensuring H&S standards across your department and store">
  • Actioning customer feedback to improve the end-to-end customer experience">
  • Coordinator Stock, Visual Merchandising and Replenishments">
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Requirements:

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  • A genuine passion for customer experience">
  • Ability to approach, connect, and confidently interact with customers and teams">
  • Eagerness to learn about products and services">
  • Integrity, safety, and doing your best">
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Bennies:

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  • Training, Development, and career growth opportunities">
  • 12 weeks paid parental leave, regardless of gender">
  • Team discount at Bunnings and other Wesfarmers brands">
  • Optional yearly Health Checks, Mental Health Support, and Flu Vaccination programs">
  • Work-Boots Re-Imbursement">

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