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Customer Experience Coordinator

2 weeks ago

Gold Coast, Queensland, Australia MooGoo Skin Care Pty Full time $40,000 - $80,000 per year

Customer Experience Coordinator (Part-Time)

Location: Burleigh Heads

Hours: 15–25 hours per week

(Monday's essential; flexible hours available on other days. Weekends & Public Holidays off.)

We're on the lookout for a warm, reliable, and detail-loving Customer Experience Coordinator to join our team This part-time role is perfect for someone who enjoys variety in their day and thrives on keeping things running smoothly behind the scenes while being a friendly face for our customers.

About the Role:

This is a hands-on, highly varied role. From caring for our retail space to supporting customers, stockists, and other teams, you'll play a key part in creating a warm and welcoming environment for everyone who interacts with us, whether in person, by phone, or by email.

Working closely with our existing Customer Experience Coordinators and Administrators, you'll also step in to assist with our general customer service tasks as needed, helping the wider team ensure our customers receive the friendly, timely support they expect and deserve.

Key Responsibilities:

Reception & Front-of-House Support:

  • Greet and assist in-person walk-in customers and visitors in a professional, friendly manner.
  • Maintain a tidy, welcoming retail space and ensure the boardroom is prepped and presentable at all times.

Administrative & Communication Tasks:

  • Draft and manage thoughtful handwritten letters for each of our customers.
  • Manage the end-to-end customer returns process with care and attention to detail.
  • Prepare and coordinate PR and influencer sends with our marketing team.

Medical Program Support:

  • Organise and dispatch orders to General Practitioners and Clinics.
  • Monitor the medical inbox and respond or redirect as appropriate.
  • Assist with the RHD (Rheumatic heart disease) Program.
  • Provide admin support to the Medical Sales Team.

General Customer Service:

  • Support the Customer Service Team during busy periods or when coverage is needed.
  • Assist with answering customer enquiries and ensuring a high level of care.

You'll Be:

  • Super organised, with a talent for juggling multiple tasks.
  • A clear and kind communicator, both in person and in writing.
  • Confident working independently, while also being a great team player.
  • Detail-oriented and calm under pressure.
  • Friendly, approachable, warm, and kind in all interactions.

Requirements:

  • Availability on Monday Morning is essential.
  • Flexibility across other weekdays (hours can be tailored).
  • Previous experience in admin, reception, or customer service is a bonus

This position is on-site only, and we are not accepting applications for remote work. As this role involves front-of-house responsibilities and hands-on support across multiple departments, a physical presence in the office is essential to ensure smooth day-to-day operation.

Please note: We are seeking a long-term team member for this position. As such, we are unable to accept applications from individuals on working holiday visas or those seeking short-term employment. We're looking for someone excited to grow with us and be part of our team for the long run.

How to Apply:

Please submit your application exclusively via SEEK. We kindly ask that you do not call or email about this position, as we are unable to respond to individual enquiries. Rest assured, all applications received through SEEK will be carefully reviewed.