Exceptional Customer Service Leadership Opportunity

7 days ago

Sydney, New South Wales, Australia Bebeeleadership Full time

Job Overview
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As a Team Leader, you will be responsible for leading and developing a high-performing customer service team.
The ideal candidate will have a proven track record in identifying inefficiencies in customer care workflows and streamlining operations.
Lead a team of customer service representatives to deliver exceptional service across multiple channels.
Manage workflow, motivate team members, delegate tasks, and solve problems.
Support the customer service manager with process improvements, recruitment, coaching, and team engagement.
Key Responsibilities:
Provide daily guidance for handling customer service queries and manage team schedules, leave planning, and resource coverage.
Lead regular team meetings and facilitate collaboration across teams.
Oversee task allocation, rosters, training, and performance metrics.
Handle escalated queries and support service delivery excellence.
Coach and support team members through regular feedback and performance reviews.
Onboard and train new hires to ensure smooth integration into the team.
Identify development opportunities and celebrate team and individual successes.
Foster a positive team culture through open communication and leading by example.
Coordinate recruitment efforts with hiring partners and internal stakeholders.
Identify and implement improvements to drive service efficiency and quality.
Evaluate team workflows and align with business goals and standards.
Lead cross-functional meetings as needed and maintain up-to-date service procedures and documentation.
Support audit processes and identify opportunities for improved compliance.
Requirements:
Demonstrated ability to lead and develop teams and build trust with team members.
Experience managing direct reports, leading project teams, or mentoring junior team members.
Customer-focused mindset with a high-level understanding of delivering exceptional service.
Excellent organizational and time management skills.
What We Offer:
A renowned organisation within their field who are currently in an exciting phase of growth and seeking a Team Leader for their customer service team. The company offers fantastic benefits and long-term growth opportunities.

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