Exceptional Team Leadership Opportunity

2 weeks ago


Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000
Job Opportunity

This is a fantastic permanent leadership position where you will be working with a collaborative team, offering fantastic benefits and long term growth opportunities.

Key Responsibilities:
  • Provide daily guidance for handling customer service queries and managing team schedules, leave planning, and resource coverage.
  • Lead regular team meetings and facilitate collaboration across teams.
  • Oversee task allocation, rosters, training and performance metrics.
  • Handle escalated queries and support service delivery excellence.
  • Coach and support team members through regular feedback and performance reviews.
  • Onboard and train new hires to ensure smooth integration into the team.
  • Identify development opportunities and celebrate team and individual successes.
  • Foster a positive team culture through open communication and leading by example.
  • Coordinate recruitment efforts with hiring partners and internal stakeholders.
  • Evaluate team workflows and align with business goals and standards.
Required Skills and Qualifications:
  • A demonstrated ability to lead and develop teams and build trust with team members.
  • Experience managing direct reports, leading project teams, or mentoring junior team members.
  • A track record in identifying inefficiencies in customer care workflows and taking initiative to streamline operations, reduce response times, and improve the overall customer experience.
  • Customer-focused mindset with a high-level understanding of delivering exceptional service across multiple channels.

Beyond these key responsibilities, this role requires an exceptional leader who can drive growth, foster teamwork, and inspire employee engagement. If you have what it takes to excel in this dynamic environment, we encourage you to apply.



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