Customer Service Leadership Opportunity
1 week ago
Lead a dynamic team of customer service professionals and drive exceptional results in this exciting opportunity.
About the RoleWe are seeking a seasoned leader to oversee daily operations, mentor and develop team members, and handle escalated customer concerns with professionalism and tact. As a Customer Service Shift Supervisor, you will be at the forefront of ensuring our customer service team operates efficiently and effectively.
This role will be rostered on an as-needed basis (relief) requiring flexible availability to work a variety of shifts. Ideal candidates possess proven ability to inspire, motivate, and guide a team towards achieving common goals.
Key Responsibilities- Lead, mentor, and develop team members to enhance their skills and performance.
- Oversee daily operations and ensure adherence to company policies, procedures, and entry regulations.
- Handle escalated customer concerns and resolve complex issues with a focus on customer satisfaction.
Opportunity to further develop your leadership skills and advance your career within the organization. Play a crucial role in shaping the customer service experience and driving team success.
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