Occupational Rehabilitation Manager

Competitive salary package including base salary, super and NFP salary packaging
- Hybrid role - location to be negotiated with successful applicant
- Do you want to make a difference and give back to your community?

Celebrating 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring, transforming and empowering people by connecting them with employers in numerous industries.

We aim to inspire, transform and empower people by connecting them with employers who care. WISE also operates two highly successful socially inclusive social enterprises along with a range of other programs and services aligned to the needs in the community.

As the
**Occupational Rehabilitation Manager**, you will manage the WISE Occupational Rehabilitation Services internally and externally in accordance with the relevant authorities' requirements and performance standards, ensuring that the authorities' outcome standards are achieved or exceeded.

**Key responsibilities**:

- Managing and leading a team located nationally and maximising individual and team performance.
- Continually review recruitment needs to ensure a quality service is always provided.
- Continually review customer needs and develop and implement innovative and customer centric programs including groups.
- Managing a business budget reaching financial targets/contribution.
- Provision of a monthly report and forecast for the Division's Chief Operating Officer.
- Provision of detail and data for bi-annual WISE Employment Board KPIs that meet or exceed targets.
- Management of customer complaints quickly and effectively.
- Routinely analysing feedback received from a range of customers with a focus on continuous improvement and happy customers.
- Ensure Frontline Support upskilling programs delivered by the senior staff are effective and targeted to needs and skill gaps.
- Ensure the relevant reports for external Worker's Compensation customers are provided on time and to a high standard.
- Ensure monthly financial data, for Revenue and Cost of Service completed by Business Support, is provided by the third working day of each new month

**About you**:

- A degree in either Occupational Therapy, Physiotherapy, Psychology, Exercise Physiology,
- Nursing or Rehabilitation Counselling.
- A full member/registered with your professional body where relevant e.g. AHPRA
- Minimum of 5 years' experience in return to work management to be eligible as the Comcare Principal Consultant.
- Minimum two years' experience leading a team of Allied Health Professionals with a mix of professional disciplines.
- Direct experience working in multiple Workers' Compensation jurisdictions e.g. Comcare and State Workers' Compensation Schemes.
- Strong communication, negotiation and interpersonal skills.
- Strong problem solving and complaints management experience.
- Experience with business development to ensure sustainable programs.
- Ability to manage a budget with a focus on continued growth.
- Experience with an Allied Health database.
- Ability to travel interstate for business purposes
- You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset
- Full Australian working rights, ability to satisfy National Police Check, Working with Children Check and Disability Workers Exclusion Scheme clearance.
- Hold a current driver's license
- Fully vaccinated against COVID 19

**Why WISE?**
- Join a growing organisation making a difference in the community
- Competitive salary including not-for-profit salary packaging
- Company mobile phone and laptop
- Reward and recognition initiatives and ongoing learning and development
- Access to exclusive benefits and discounts from leading retailers
- Access to a diverse range of employee benefits

**How can I apply?**

Please submit a current resume that demonstrates how you meet the above-specified requirements.